Hosting an Event

Getting started as an organizer

• Registering your account
• Setting up your organizer profile
• Adding and managing employees
• Multi-organizations

Creating and managing events

• Creating and editing events
• Ticket settings

• Organizer guide: Attraction style calendar landing page for events

Adding policies, terms and conditions

• Organizer guide: How to set refund policies at the organization and event level
• Organizer guide: Add terms and conditions at the organization or event level

Venue maps & assigned seating events

• Creating a venue map
• Linking tickets to a venue map

Fees & taxes

• Understanding Showpass & payment processing fees
• Custom organizer fees
• Tax collection configuration

Getting paid for your events

• Organizer guide: How and when payouts are issued
• Organizer guide: How to reconcile your Showpass payouts

Box office

• Web box office (updated)
• Box office (legacy)

Ticket buyer management & support

• Communicating with ticket buyers
• Transactions
• Refunding, exchanging & voiding tickets
• Donations

• Organizer guide: Collecting ticket buyer information using custom questions
• Organizer guide: Downloading the Will Call report for single or multiple events
• Organizer guide: How Affirm works as a payment option for ticket buyers
• Organizer guide: Using the Network Management dashboard

Discounts

• Organizer guide: How to create and manage discount codes
• Organizer guide: How to bulk generate discount codes
• Organizer guide: Creating auto discounts for bulk or tiered purchases

Ticket packages

• Organizer guide: Creating a preset ticket package
• Organizer guide: How to create and sell custom ticket packages

Memberships

• Configuring memberships

• Organizer guide: Setting up season pass renewals
• Organizer guide: Offering discounts on memberships
• Organizer guide: How to scan membership passes at events
• Organizer guide: Accessing membership stats and managing members
• Ticket buyer guide: Accessing and renewing your membership
• Organizer guide: Purchasing a membership

Ticket credits

• Organizer guide: Ticket credits
• Organizer guide: Finding a ticket credit code

Reporting & analytics

• Tracking links
• Advanced analytics

• Organizer guide: Understanding gift card fees, payouts, and reporting
• Organizer guide: Financial terms glossary
• Organizer guide: Custom Reports
• Organizer guide: Creating employee tracking links for event sales
• Organizer guide: Creating and using custom tracking links
• Organizer guide: How abandoned cart emails and analytics work

Integrations

• Facebook integration
• Mailing integrations
• Google events integration

• Organizer guide: Troubleshooting Facebook event creation issues

Event changes

• Organizer guide: How to postpone and reschedule an event
• Organizer guide: How to cancel an event and issue refunds
• Organizer guide: How to email ticket buyers with event updates

Marketplace products & add-ons

• Organizer guide: How to create and manage products in Marketplace
• Organizer guide: How to reorder Marketplace categories and products
• Organizer guide: Offering Discounts on Products

FAQ's

• Group sales & distribution

• Organizer guide: Frequently Asked Questions: Event Hosts

Advanced features

• Organizer guide: How to create and manage guestlists for your events
• Organizer guide: Checking in Guestlist from the Web

Processing payments

• Ticket buyer guide: How to use Link for faster checkout with Stripe
• Organizer guide: How to activate Authorize.net as your payment gateway
• Organizer guide: Connecting your Stripe account to Showpass
• Organizer guide: Recommended fraud filter settings for Authorize.Net (AFDS)
• Organizer guide: Stripe incomplete transactions
• Organizer guide: Stripe incomplete transactions

Disputes, chargebacks & fraud

• Organizer FAQ: Understanding disputed charges, chargebacks, and fraud prevention
• Organizer guide: How Showpass handles disputes on your behalf
• Organizer guide: How to respond to disputes when using your own payment processor
• Organizer guide: Understanding chargebacks and financial reserves