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Showpass
Hosting an Event
Hosting an Event
Hosting an event on Showpass? Check out these support articles!
Getting started as an organizer
Registering your account
Setting up your organizer profile
Adding and managing employees
Multi-organizations
Creating and managing events
Creating and editing events
Ticket settings
Organizer guide: Attraction style calendar landing page for events
Adding policies, terms and conditions
Organizer guide: How to set refund policies at the organization and event level
Organizer guide: Add terms and conditions at the organization or event level
Venue maps & assigned seating events
Creating a venue map
Linking tickets to a venue map
Fees & taxes
Understanding Showpass & payment processing fees
Custom organizer fees
Tax collection configuration
Getting paid for your events
Organizer guide: How and when payouts are issued
Organizer guide: How to reconcile your Showpass payouts
Box office
Web box office (updated)
Box office (legacy)
Ticket buyer management & support
Communicating with ticket buyers
Transactions
Refunding, exchanging & voiding tickets
Donations
Organizer guide: Collecting ticket buyer information using custom questions
Organizer guide: Downloading the Will Call report for single or multiple events
Organizer guide: How Affirm works as a payment option for ticket buyers
Organizer guide: Using the Network Management dashboard
Discounts
Organizer guide: How to create and manage discount codes
Organizer guide: How to bulk generate discount codes
Organizer guide: Creating auto discounts for bulk or tiered purchases
Ticket packages
Organizer guide: Creating a preset ticket package
Organizer guide: How to create and sell custom ticket packages
Memberships
Configuring memberships
Organizer guide: Setting up season pass renewals
Organizer guide: Offering discounts on memberships
Organizer guide: How to scan membership passes at events
Organizer guide: Accessing membership stats and managing members
Ticket buyer guide: Accessing and renewing your membership
Organizer guide: Purchasing a membership
Ticket credits
Organizer guide: Ticket credits
Organizer guide: Finding a ticket credit code
Reporting & analytics
Tracking links
Advanced analytics
Organizer guide: Understanding gift card fees, payouts, and reporting
Organizer guide: Financial terms glossary
Organizer guide: Custom Reports
Organizer guide: Creating employee tracking links for event sales
Organizer guide: Creating and using custom tracking links
Organizer guide: How abandoned cart emails and analytics work
Integrations
Facebook integration
Mailing integrations
Google events integration
Organizer guide: Troubleshooting Facebook event creation issues
Event changes
Organizer guide: How to postpone and reschedule an event
Organizer guide: How to cancel an event and issue refunds
Organizer guide: How to email ticket buyers with event updates
Marketplace products & add-ons
Organizer guide: How to create and manage products in Marketplace
Organizer guide: How to reorder Marketplace categories and products
Organizer guide: Offering Discounts on Products
FAQ's
Group sales & distribution
Organizer guide: Frequently Asked Questions: Event Hosts
Advanced features
Organizer guide: How to create and manage guestlists for your events
Organizer guide: Checking in Guestlist from the Web
Processing payments
Ticket buyer guide: How to use Link for faster checkout with Stripe
Organizer guide: How to activate Authorize.net as your payment gateway
Organizer guide: Connecting your Stripe account to Showpass
Organizer guide: Recommended fraud filter settings for Authorize.Net (AFDS)
Organizer guide: Stripe incomplete transactions
Organizer guide: Stripe incomplete transactions
Disputes, chargebacks & fraud
Organizer FAQ: Understanding disputed charges, chargebacks, and fraud prevention
Organizer guide: How Showpass handles disputes on your behalf
Organizer guide: How to respond to disputes when using your own payment processor
Organizer guide: Understanding chargebacks and financial reserves