Organizer guide: Add terms and conditions at the organization or event level
Adding terms and conditions allows you to require ticket buyers to agree to your policies before they are able to complete a ticket purchase. You can set terms and conditions at both the organization and event levels.
Setting organization-level terms and conditions
To apply terms and conditions across all events under your organization:
- From your dashboard, open the pop-out menu and select Organization Info.
- In the left-hand menu, go to Legal Policies.
- Paste the URL of your external terms and conditions into the appropriate field.
- Enable the checkbox to require ticket buyers to agree to the terms before purchasing.
- Click Save to apply the changes.
This will apply the terms and conditions requirement to all future events unless overridden at the event level.
Setting event-level terms and conditions
You can also apply terms and conditions on a per-event basis. This setting will override the organization-wide policy for that specific event.
- During event creation—or by editing an existing event—go to Advanced Settings in the left-hand menu.
- Click Legal Policies & Important Info.
- Paste the link to your terms and conditions in the field provided.
- Check the box to require ticket buyers to agree before purchasing tickets.
- Click Save Event.
Ticket buyers will now see the terms and conditions checkbox during the checkout process.
Troubleshooting & FAQs
What happens if I add terms at both levels?
The event-level terms will override the organization-level terms for that specific event.
Can I change the terms after tickets have gone on sale?
Yes, but it's best practice to notify buyers if the change significantly impacts their obligations.
Where do ticket buyers see the terms?
The terms and conditions appear during checkout, and buyers must agree before they can complete the purchase.
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