Organizer guide: Using the Network Management dashboard
The Network Management dashboard helps you oversee and analyze data about your ticket buyers, staff, and sellers. You can track transactions, edit user profiles, send communications, and export data directly from this centralized view.
How to access Network Management
- Log in to your Showpass dashboard
- From the pop-out menu, go to Manage > Network Management
Customer management tools
Overview tab
- View total ticket spend, number of tickets purchased, guestlist stats, and recent activity
- Add new ticket buyers manually
- Tag customers with custom labels for easier sorting
Transactions tab
Search and filter transactions by:
- Start Date / End Date
- Payment Type
- Invoice Type
- Purchase Platform
- Fulfillment Status
You can also perform the following actions:
- Issue refunds and void tickets
- Download receipts
- Resend confirmation emails
- Edit ticket buyer names
Filters tab
Filter customers using advanced criteria such as:
- Events Attended
- Total Tickets / Total Spend
- Email Subscription, Mail, Call permissions
- Demographic info: Age, Gender, Birthday Month
- Guestlist status
- External Data & Custom Tags
- Assigned Sales Representative
Staff management
View stats for each staff member, including:
- Guestlist Books
- Total Arrivals
- Tickets Sold
- Total Revenue
Filter staff by:
- Role
- Total Bookings
Seller insights
- Tickets Sold
- Total Revenue
Filter seller performance by:
- Events
- Ticket Revenue
Ratings (if enabled)
- View internal ratings and reviews from ticket buyers (visible only to organizers)
Edit user profiles
You can edit user profiles across ticket buyers, staff, and sellers, including:
- Profile Picture, Name, Phone Number, Email
- Gender, Birthday
- Billing and Shipping Address
- Email subscription and marketing permissions
Actions from the top of the page
- Send SMS: Learn how to send SMS messages to ticket buyers
- Email Campaigns: Guide to email marketing with Showpass
- Export CSV: Export customer, staff, or seller data to a CSV file for further analysis
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