Organizer guide: Creating auto discounts for bulk or tiered purchases

Organizer guide: Creating auto discounts for bulk or tiered purchases

Alternative article title (internal): How to apply automatic discounts to bulk or threshold orders

Auto Discounts apply automatically to a ticket buyer's basket once specific conditions are met—no promo code needed. This feature is ideal for encouraging upsells, such as offering a discount when buyers purchase in bulk or spend over a certain amount.

How to create an Auto Discount

To begin:

• Navigate to your Discounts section in the dashboard
• Select the Auto Discounts tab
• Click Create Discount in the top-right or center of the page

Set the discount type and name

• Select Auto Discount

• Enter a Discount Name – this name will appear to the ticket buyer once the discount is triggered

Define the purchase requirements

Choose one of the following conditions that must be met for the discount to apply:

• Purchase amount: Set a minimum spend (e.g., $50)
• Item type quantity: Require a certain number of events, products, or memberships (e.g., buy tickets to 2 different events)
• Basket quantity: Require a total number of items in the cart (e.g., buy 5 items)

Optional: Add tiered pricing

You can create multiple discount levels based on increasing thresholds. Click Add Tier to define variations such as:

• $6.49 purchase = $1 off
• $19.99 purchase = $2 off
• $22 purchase = $3 off
• $600 purchase = $5 off

Set how the discount is applied

You can choose one of the following Discount Application types:

Single application to entire order:

• The discount applies once to the total basket
• Select what the discount applies to:
  • All items of this type
  • Certain items of this type – choose specific events, products, or memberships
  • Everything except certain items

Apply to each item individually

• The discount applies to each eligible item in the cart
• Use the same selection options as above to target items

Configure limits and rules

• Usage limits per customer
• Item limits per customer
• Total number of uses (organization-wide)

Set active dates and location

• Activation date – when the discount becomes active
• End date (optional)
• Location: Apply online, at the box office, or both

Click Save to create your Auto Discount.

Managing your Auto Discounts

Return to the Auto Discounts tab to manage all created discounts. Hover over a discount and click the three dots to:

• Edit
• Duplicate
• Deactivate

Note: If you need more than 5 Auto Discounts, submit a Request Form to contact our support team.

Need support? Our team is here to help. Get in touch with us by filling out this contact form.