Organizer guide: How to bulk generate discount codes
Bulk generating discount codes allows you to create multiple codes at once for promotional campaigns or exclusive access. Follow the steps below to quickly generate, manage, and export bulk discount codes for your event, membership, or product sales.
Step 1: Access the bulk discount tool
- Go to the Discounts tab from your dashboard pop-out menu.
- Click Bulk Discounts in the top-right corner.
- Select Create Discount from the upper or center area of the page.
Step 2: Configure the discount settings
- Discount Type: Choose Bulk Discount Codes.
- Description: Shown to buyers when a discount is applied (e.g., "Black Friday Sale").
- Discount Prefix: Adds a prefix to each code (e.g., "SALE" = SALE-XXXXXX).
- Total Number of Codes: Enter how many codes you want to generate.
- Discount Amount: Set a percent or fixed dollar value.
Amount Off Settings
-
Entire Order: Discount applies to the whole basket. Choose to apply to:
- All items
- Certain items of this type
- Everything except certain items of this type
- Individual Items: Discount applies separately to each item. Same options apply for selecting item types (Events, Memberships, Products).
Limit Settings
- Overall Usage Limit: How many times a code can be used across all customers (usually set to 1).
- Usage Limit per Customer: Limits per user (typically 1 for single-use codes).
- Item Limit per Customer: Restrict number of discounted items per order (optional).
Other Settings
- Activation Dates: Set start and end date/time for when codes can be used. Defaults to immediate start with no end date if left blank.
- Acceptable Locations: Choose where the discount can be used (Box Office and/or Online).
Step 3: Save and generate codes
- Click Save once all settings are configured.
- Your codes will begin generating under the Bulk Discounts tab.
Step 4: Manage and export your discount codes
- From the Bulk Discounts tab, hover over the code group to reveal the options menu (three dots).
- Click the menu to:
- Edit, duplicate, or deactivate the bulk discount
- Download a CSV file of all generated codes
Important: Deactivating a discount permanently deletes all associated codes. This cannot be undone.
Note: Generating a large number of codes (e.g., 5,000) may take up to 5 minutes. The Download CSV option will only appear once generation is complete.
Looking to create discount codes one at a time? View the guide here.
Troubleshooting & FAQs
Why can’t I download the CSV right away?
The system must finish generating all codes. For large quantities, this may take several minutes.
Can I reuse the same prefix later?
Yes, but generated codes must still be unique across your account. Prefixes are for grouping and recognition only.
Can codes be used both online and in the Box Office?
Yes—just ensure you select both options under “Acceptable Locations.”
Can I limit codes to certain events or products?
Yes. Use the item filters under “Amount Off” to specify which items the codes apply to.
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