Organizer guide: How to postpone and reschedule an event
If your event needs to be postponed, Showpass provides flexible tools to manage changes smoothly—whether or not you know the new event date. Follow the steps below based on your situation.
If you know the new event date
You can edit the event details directly to reflect the new date and time:
- From your dashboard pop-out menu, select Manage Events.
- Find the event you'd like to postpone and click Edit.
- Select Event Date & Time from the left-hand menu.
- Update the date and time fields with the new schedule.
- Click Save Event to finalize changes.
If the new date is not yet confirmed
You can still mark the event as postponed with a TBD date. There are three ways to do this:
Option 1: From the event overview page
- Go to Manage Events from the dashboard pop-out menu.
- Select Manage next to the event you want to update.
- In the top right corner, open the Status dropdown and choose Postpone.
- The event will now be marked as Postponed with the date and time set to TBD.
Option 2: From the Edit Event page
- From the dashboard, go to Manage Events and select Manage for your event.
- Use the Status dropdown on the right side to choose Postponed.
- Click Save Event.
Option 3: From the Email Guests page
- Navigate to Manage Events and click Edit for the relevant event.
- Select Email Guests from the left-hand menu.
- Select ticket types, write your subject and message, and choose Postponed from the dropdown under “Update Event Status.”
- Click Send Email. This notifies all ticket buyers and updates the event status to TBD.
How to reactivate a postponed event
Once your new date is confirmed, you can update the event and set it back to Active:
- From the dashboard, go to Manage Events.
- Select Manage for your postponed event.
- Use the Status dropdown in the top right to choose Active.
- Select Edit, go to Event Date & Time, and enter the new start and end times.
- Click Save Event.
FAQs
Will ticket buyers be automatically notified?
Only if you use the Email Guests feature to communicate the change. Postponing via event settings alone does not send a notification.
Will my tickets still be valid after postponing?
Yes. Existing tickets will remain valid unless you take additional steps to cancel or refund them.
Can I offer refunds instead?
If the event is no longer happening or ticket buyers prefer not to wait for the new date, consider offering refunds. See our refund guide for full instructions.
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