Organizer guide: How and when Showpass payouts are issued
Once your event concludes, Showpass will generate your payout on the following Monday and deposit it the next business day. This guide outlines how to set up your banking information correctly to avoid delays and what to expect in the payout timeline.
When payouts are issued
- Payouts are generated the Monday after your event ends.
- Funds are deposited the next business day (Tuesday) by direct deposit.
- If Monday is a statutory holiday, payouts are generated on Tuesday and deposited Wednesday.
- Note: Depending on your financial institution, deposits may take 2–3 business days to appear in your account.
How to set up your payout banking information
To ensure timely deposits, you must enter your correct banking details before your event ends:
- Open the dashboard pop-out menu and select Organization Info.
- Click on Payment Details and Authorization from the left-hand menu.
For Canadian organizers:
- Enter your Institution Number, Transit Number, and Account Number.
For U.S. organizers:
- Enter your ACH Routing Number and Account Number.
Please agree to allowing Showpass to credit or debit your account to facilitate payouts.
Once this information is saved, your payout will be automatically processed after each event.
Troubleshooting payout delays
If you do not see the payout in your account within 2–3 business days after the scheduled deposit:
- Double-check your bank details in Payment Details and Authorization.
- Confirm the event has officially concluded in your dashboard.
- Allow additional time for holidays or long weekends.
If the payout is still missing after these checks, please contact support using the link below.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.