Hosting an Event
Hosting an event on Showpass? Check out these support articles!
Getting started as an organizer
- Organizer guide: Updating your event organizer profile
- Organizer guide: Registering an organization
- Organizer guide: Switching between multiple organizations
- Organizer guide: Set organization-level contact preferences
- Organizer guide: Multi-factor authentication (MFA)
- Organizer guide: Adding and managing your organizations employees using default system roles
Creating and managing events
- Organizer guide: Creating an event - basic settings
- Organizer guide: Creating an event - advanced settings
- Organizer guide: Recurring events and time slot bookings
- Organizer guide: Cloning or duplicating an event
- Organizer guide: How to set refund policies at the organization and event level
- Organizer guide: Attraction style calendar landing page for events
Venue maps and assigned seating events
Payments and transactions
- Organizer guide: How to reconcile your Showpass payouts
- Organizer guide: How to set up custom taxes
- Organizer guide: How and when payouts are issued
- Organizer guide: How to create and manage custom fees and taxes at all levels
- Organizer guide: How to apply taxes to fees (requires setup by Showpass)
- Organizer guide: How to configure Showpass and processing fee absorption
Box Office
- Organizer guide: How to configure Box Office settings including Square and Auto Check-in
- Organizer guide: Using the Box Office to sell tickets, products, and memberships
- Organizer guide: How to use Access Pin for secure Box Office actions
- Organizer guide: How to pin and unpin events in the Box Office
- Organizer guide: How to sell assigned seating in the Box Office
- Organizer guide: How to use Attendance View to manage assigned seating
Box Office Legacy
- Organizer guide: How to sell tickets from a desktop using the Box Office
- Organizer guide: How to enable and configure ticket exchanges
- Organizer guide: Box Office Exchanges
- Organizer guide: How to place, manage, and send ticket holds from the (Legacy) Box Office
- Organizer guide: Using Branded Sponsorship Portals (Dynamic Hold Links)
- Organizer guide: Selling custom ticket packages at the box office
Customer Management & Support
- Organizer guide: How to manage and export transactions
- Organizer guide: How to customize confirmation emails and ticket branding
- Organizer guide: How to resend a confirmation email
- Organizer guide: How to change the names on guest tickets
- Organizer guide: How to issue refunds through the Transactions page
- Organizer guide: How to manage free ticket returns
Ticket Packages
Memberships
- Organizer guide: Overview of memberships and season passes
- Organizer guide: Building Memberships
- Organizer guide: Adding benefits to memberships
- Organizer guide: Setting up season pass renewals
- Organizer guide: Offering discounts on memberships
- Organizer guide: How to scan membership passes at events
Ticket Credits & Discounts
Reporting & Analytics
- Organizer guide: Financial terms glossary
- Organizer guide: Custom Reports
- Organizer guide: Understanding and using tracking links
- Organizer guide: Creating employee tracking links for event sales
- Organizer guide: Creating and using custom tracking links
- Organizer guide: How to create and use affiliate tracking links
Google Events Integration
Integrations
- Organizer guide: Campaign Monitor Integration
- Organizer integration guide: Syncing ticket buyer emails to Mailchimp
- Organizer guide: Connecting your Stripe account to Showpass
- Organizer guide: Publishing your Showpass event to Facebook
- Organizer guide: Enable hotel booking links for your events
- Organizer guide: Troubleshooting Facebook event creation issues
Event Changes
Marketplace Products
FAQ's
Group Sales & Distribution
- Organizer guide: How to add team members for Group Sales
- Organizer guide: How to set up and manage Group Sales
- Group Sale Distributor guide: How to claim your order and access the Distribution Portal
- Group Sale Distributor guide: How to transfer tickets from your group allocation
- Group Sale Distributor guide: How to mass distribute tickets via CSV upload
- Organizer guide: How to cancel a claimed ticket transfer in the Distribution Portal
Advanced Features & Add-ons
- Organizer guide: Understanding and activating the Advanced Analytics Dashboard
- Organizer guide: How to cancel the Advanced Analytics Dashboard add-on
- Organizer guide: Understanding gift card fees, payouts, and reporting
- Organizer guide: Suborganizations
- Organizer guide: Setting low inventory warnings for ticket sales
- Organizer guide: How to create and manage guestlists for your events