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Hosting an Event
Hosting an Event
Hosting an event on Showpass? Check out these support articles!
Getting started as an organizer
Organizer guide: Updating your event organizer profile
Organizer guide: Registering an organization
Organizer guide: Switching between multiple organizations
Organizer guide: Set organization-level contact preferences
Organizer guide: Multi-factor authentication (MFA)
Organizer guide: Adding and managing your organizations employees using default system roles
See all 7 articles
Creating and managing events
Organizer guide: Creating an event - basic settings
Organizer guide: Creating an event - advanced settings
Organizer guide: Recurring events and time slot bookings
Organizer guide: Cloning or duplicating an event
Organizer guide: How to set refund policies at the organization and event level
Organizer guide: Attraction style calendar landing page for events
See all 11 articles
Venue maps and assigned seating events
Organizer guide: How to build and edit your venue layout
Organizer guide: How to link your venue layout and assign ticket types to seats
Organizer guide: How to download your assigned seating map
Payments and transactions
Organizer guide: How to reconcile your Showpass payouts
Organizer guide: How to set up custom taxes
Organizer guide: How and when payouts are issued
Organizer guide: How to create and manage custom fees and taxes at all levels
Organizer guide: How to apply taxes to fees (requires setup by Showpass)
Organizer guide: How to configure Showpass and processing fee absorption
See all 8 articles
Box Office
Organizer guide: How to configure Box Office settings including Square and Auto Check-in
Organizer guide: Using the Box Office to sell tickets, products, and memberships
Organizer guide: How to use Access Pin for secure Box Office actions
Organizer guide: How to pin and unpin events in the Box Office
Organizer guide: How to sell assigned seating in the Box Office
Organizer guide: How to use Attendance View to manage assigned seating
See all 16 articles
Box Office Legacy
Organizer guide: How to sell tickets from a desktop using the Box Office
Organizer guide: How to enable and configure ticket exchanges
Organizer guide: Box Office Exchanges
Organizer guide: How to place, manage, and send ticket holds from the (Legacy) Box Office
Organizer guide: Using Branded Sponsorship Portals (Dynamic Hold Links)
Organizer guide: Selling custom ticket packages at the box office
See all 8 articles
Customer Management & Support
Organizer guide: How to manage and export transactions
Organizer guide: How to customize confirmation emails and ticket branding
Organizer guide: How to resend a confirmation email
Organizer guide: How to change the names on guest tickets
Organizer guide: How to issue refunds through the Transactions page
Organizer guide: How to manage free ticket returns
See all 16 articles
Ticket Packages
Organizer guide: Creating a preset ticket package
Organizer guide: How to create and sell custom ticket packages
Memberships
Organizer guide: Overview of memberships and season passes
Organizer guide: Building Memberships
Organizer guide: Adding benefits to memberships
Organizer guide: Setting up season pass renewals
Organizer guide: Offering discounts on memberships
Organizer guide: How to scan membership passes at events
See all 9 articles
Ticket Credits & Discounts
Organizer guide: How to create and manage discount codes
Organizer guide: How to bulk generate discount codes
Organizer guide: Creating auto discounts for bulk or tiered purchases
Organizer guide: Ticket Credits
Organizer guide: Finding a Ticket Credit Code
Reporting & Analytics
Organizer guide: Financial terms glossary
Organizer guide: Custom Reports
Organizer guide: Understanding and using tracking links
Organizer guide: Creating employee tracking links for event sales
Organizer guide: Creating and using custom tracking links
Organizer guide: How to create and use affiliate tracking links
See all 8 articles
Google Events Integration
Organizer FAQ: How Google Events integration works with Showpass
Organizer guide: Setting up events for Google Events integration
Organizer guide: Increasing visibility with Google Things to Do integration
Integrations
Organizer guide: Campaign Monitor Integration
Organizer integration guide: Syncing ticket buyer emails to Mailchimp
Organizer guide: Connecting your Stripe account to Showpass
Organizer guide: Publishing your Showpass event to Facebook
Organizer guide: Enable hotel booking links for your events
Organizer guide: Troubleshooting Facebook event creation issues
Event Changes
Organizer guide: How to postpone and reschedule an event
Organizer guide: How to cancel an event and issue refunds
Organizer guide: How to email ticket buyers with event updates
Marketplace Products
Organizer guide: How to create and manage products in Marketplace
Organizer guide: How to reorder Marketplace categories and products
Organizer guide: Offering Discounts on Products
FAQ's
Organizer guide: Frequently Asked Questions: Event Hosts
Group Sales & Distribution
Organizer guide: How to add team members for Group Sales
Organizer guide: How to set up and manage Group Sales
Group Sale Distributor guide: How to claim your order and access the Distribution Portal
Group Sale Distributor guide: How to transfer tickets from your group allocation
Group Sale Distributor guide: How to mass distribute tickets via CSV upload
Organizer guide: How to cancel a claimed ticket transfer in the Distribution Portal
Advanced Features & Add-ons
Organizer guide: Understanding and activating the Advanced Analytics Dashboard
Organizer guide: How to cancel the Advanced Analytics Dashboard add-on
Organizer guide: Understanding gift card fees, payouts, and reporting
Organizer guide: Suborganizations
Organizer guide: Setting low inventory warnings for ticket sales
Organizer guide: How to create and manage guestlists for your events
See all 8 articles
Donations
Organizer guide: How to donate event tickets to Kids Up Front
Organizer guide: collecting charitable donations
Processing Payments
Ticket buyer guide: How to use Link for faster checkout with Stripe
Organizer guide: How to activate Authorize.net as your payment gateway
Organizer guide: Recommended fraud filter settings for Authorize.Net (AFDS)
Disputes, Chargebacks & Fraud
Organizer FAQ: Understanding disputed charges, chargebacks, and fraud prevention
Organizer guide: How Showpass handles disputes on your behalf
Organizer guide: How to respond to disputes when using your own payment processor
Organizer guide: Understanding chargebacks and financial reserves