Event Organizers

Get In Touch With Your Guests

• Enable "Contact the Organizer"
• How to email your guests about event changes
• How to send SMS texts to your guests
• Automatically adding customers to an email campaign list

Other Features

• Setting up the Benevity Integration
• Creating guestlists
• How do I categorize my event?
• Email campaigns
• Marketplace (products)
• Your pop-out menu/dashboard

See all 7 articles

Financials

• Adjustable kickbacks
• Tax settings
• Financial settings and priority levels

Showpass App

• Can I create events via the App?

Tracking Links

• Checkout link
• Affiliate tracking links
• Employee tracking links
• Custom tracking links
• Tracking links overview

Discounts & Ticket Credits

• Tiered discounts
• Creating ticket credits
• Creating a discount code
• Bulk generating discount codes
• Discount codes and social share discounts

Customer Support

• How to change names on tickets
• Resending ticket and product email confirmations
• Customer support emails

Scanning Tickets

• Event check-in and scanning

Facebook Events

• Connect your Showpass event to an existing Facebook event
• Help! I am having trouble creating my Facebook event.
• Creating Facebook events

Collect Info on Your Customers

• Where can I find the answers to my Custom Questions?
• View survey results and export data
• Custom info checkout form
• Creating surveys
• Downloading the will call list

Selling Tickets

• Why doesn't the "Buy Tickets" button show up in Google for my event?
• QuickQ banners
• Seller commissions
• Adding an organization as an external seller
• Replacing hardcopy tickets with seller network
• Selling tickets from your box office

Creating an Event & Tickets

• Offer ticket options using custom packages
• Help! My event is not showing up or says no tickets available
• Creating an event

Getting Set Up

• Complete your organizer profile
• How do I duplicate or clone an event?
• How to register
• Adding and managing your employees

Service Fees

• Absorbing service fees

Analytics

• Enable cross domain tracking
• Install google analytics
• Install Facebook pixel

Reporting

• Custom reports

Integrating Widgets

• Installing the Showpass wordpress extension
• Event list widget
• Ticket selection and checkout widget
• Guestlist widget
• Installing the ticket selection and check out widget to a Squarespace site

Event intake

• Scanning troubleshooting
• Scanning tickets and products

Tickets

• Transactions page

Event Advanced Features

• Abandoned shopping cart emails
• Adding Terms & Conditions

Refunding, Cancelling or Postponing your Event

• Cancelling Your Event
• How to Postpone your Event
• Alternative Options to event cancellation
• Coronavirus (Covid-19): Event Organizers
• How do I cancel my event?
• Setting refund policies

See all 7 articles

Getting Paid From Your Event

• How can I track what my payout is for?
• How do I get paid for my event?

Getting Started

• Creating your first event
• Can I register another organization to my account?