Hosting an Event

FAQ's

• Frequently Asked Questions: Event Hosts

Getting Started

• Updating your Organizer Profile
• Create an Event - Basic Settings
• Create an Event - Advanced Settings
• Tiered Ticket Auto Release
• How to Register an Organization
• Adding and Managing Your Employees

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Executing Your Event

• Check-In Presets
• Voiding Tickets

Ticket Credits & Discounts

• Ticket Credits
• Creating a Discount Code
• Bulk Generating Discount Codes
• Tiered Discounts

Box Office

• Box Office Holds
• Custom Box Office Packages
• Selling Tickets from the Box Office
• Seller Commissions
• Adding an Organization as an External Seller

Assigned Seating

• Downloading the Assigned Seating Map
• Basic Assigned Seating + Venue Layouts
• Linking Your Venue Layout to an Event

Hardware & Integrations

• Mailchimp
• Square oAuth - Square Stand Setup
• Square oAuth - Terminals

Managing Your Audience

• Enabling Contact the Organizer
• Creating Custom Checkout Questions
• Downloading the Will Call

Event Changes

• Postponing Your Event
• Cancelling Your Event
• Coronavirus (Covid-19): Event Hosts
• Refund Requests
• Emailing Guests About Event Changes
• Sending SMS Texts to your Guests

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Advanced Features

• Checking in Guestlist from the Web
• Event and Ticket Type Passwords
• Low Inventory Display
• Marketplace (Products)
• Setting Up Charitable Donations
• Abandoned Cart Emails

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Showpass App

• Scanning Tickets and/or Products
• Scanning the Universal QR Code
• Scanner Troubleshooting

Tracking & Analytics

• Tracking Links Overview
• Employee Tracking Links
• Custom Tracking Links
• Affiliate Tracking Links
• Checkout Link

Taxes & Fees

• Fee Configuration and Calculation Updates - January 1, 2022
• Showpass & Processing Fees
• Custom Taxes
• Custom Organizer Fees

Event Payouts

• Payouts
• Getting Paid for an Event

Reporting

• Custom Reports

Other

• Authorize Fraud Settings
• Donate Tickets to Kids Up Front Canada