Hosting an Event

FAQ's

• Frequently Asked Questions: Event Hosts

Getting Started on Showpass

• Updating your Organizer Profile
• How to Register an Organization

Managing your Organization

• Enabling Contact the Organizer
• Adding and Managing Your Employees
• Setting Refund Policies
• Adding Terms & Conditions
• Post-Event Emails and Reviews
• Linking Multiple Organizations

Taxes & Fees

• Custom Taxes
• Custom Organizer Fees
• Priority levels
• Setting Up Taxes on Fees
• Showpass & Processing Fees
• Fee Configuration and Calculation Updates - January 1, 2022

Creating Events

• Create an Event - Basic Settings
• Create an Event - Advanced Settings
• Cloning or Duplicating an Event
• Recurring Events and Time Slot Bookings
• Event and Ticket Type Passwords

Ticket Types (Advanced Settings)

• Ticket Type Advanced Settings
• General Settings
• Financial Settings
• Transfer Settings
• Notifications Settings
• Tiered Discounts Settings

See all 9 articles

Managing Customers and Transactions

• Transactions Page
• Sending Email Confirmation & Ticket PDFs
• Resending Confirmation Emails
• Order Barcodes
• Changing the Name on Tickets
• Refunding Tickets

See all 12 articles

Box Office

• Selling Tickets from the Box Office
• Enabling Exchanges
• Box Office Exchanges
• Box Office Holds
• Branded Sponsorship Portals
• Custom Box Office Packages

See all 8 articles

Event Changes

• Postponing Your Event
• Cancelling Your Event
• Emailing Guests About Event Changes
• Sending SMS Texts to your Guests
• Refund Requests

Assigned Seating

• Downloading the Assigned Seating Map
• Basic Assigned Seating and Venue Layouts
• Linking Your Venue Layout to an Event

Packages

• Preset Ticket Package
• Custom Ticket Packages

Ticket Credits & Discounts

• Creating a Discount Code
• Bulk Generating Discount Codes
• Tiered Discounts
• Ticket Credits

Marketplace Products

• Marketplace - Products
• Marketplace - Sorting Categories & Associated Products
• Offering Discounts on Products

Memberships

• Building Memberships
• Adding Benefits
• Offering Discounts on Memberships
• Purchasing Memberships
• Membership Dashboard
• Scanning Memberships

See all 7 articles

Group Sales & Distribution

• Add a Team Member
• Getting Started With Group Sales
• Claiming Your Account and Order
• Distributing and Transferring Items
• Mass Distribute
• Voiding Claimed Transfers

Reporting

• Financial Reporting Terminology
• Custom Reports

Advanced Features

• Suborganizations
• Low Inventory Display
• Creating Guestlists
• Checking in Guestlist from the Web
• Abandoned Cart Emails

Tracking & Analytics

• Tracking Links Overview
• Employee Tracking Links
• Custom Tracking Links
• Affiliate Tracking Links
• Checkout Links

Donations

• Donate Tickets to Kids Up Front Canada
• Setting Up Charitable Donations

Facebook Integration

• Creating Facebook Events
• Connect your Showpass Tickets to an existing Facebook Event
• Help! I am having trouble creating my Facebook event.

Other Integrations

• Mailchimp

Processing Payments

• Stripe Link
• Activating Your Authorize.net Gateway
• Authorize Fraud Settings

Disputes, Chargebacks & Fraud

• FAQ's: Chargebacks and Disputes
• How Showpass Fights Disputes
• Fighting Disputes (External Processor)
• Lost Disputes

Event Payouts

• Payouts
• Getting Paid for an Event