For Ticket Buyers

Payment Plans

• Can I pay my Payment Plan off in advance?
• Will payments be taken automatically for my Payment Plan?

Checkout FAQ

• Donations (through the Benevity Integration)
• My card is getting declined - why?
• My discount code isn't working!
• How do I use a discount code?

Tickets

• What if the tickets I want to buy aren't showing up in my cart?

Trust & Safety

• Deleting your account
• Can I resell Showpass tickets?
• What is the charge "SHOWPASS EVNT TICKETS" on my bank statement?
• How do I know if a ticket I am buying from someone else is valid?

I made a mistake while making my purchase

• Can I exchange my tickets?
• I put the wrong address!
• The name on the ticket doesn't match the person that is going to use it!

Ticket Transfers

• Exchange Tickets for Glow YEG
• How long do ticket transfers take? How do I accept it?
• How can I transfer my tickets or products to a friend?

Showpass App

• The universal QR code

Refund, Cancellations and Postponed Events

• My bank card expired or has been canceled - how do I get my refund?
• Coronavirus (Covid-19): Ticket Buyers
• The event I bought tickets for has been cancelled!
• Can I get a refund?

Event Info

• Need more information on an event?
• Contacting event organizers
• Do I have to print my tickets? Can I use my phone?
• Can I get a discount code?

Financials

• What are the 'Showpass Fees' showing up on my receipt?
• What forms of payment does Showpass accept?

Help! I can't find my tickets.

• Help! I can't find my tickets!
• How do I get my tickets?

I need help with my account!

• How do I create a Showpass account?
• Forgot password or can't log in?
• Updating profile information
• Checkout without using Facebook? I don't want to create a Facebook account.