For Ticket Buyers

Having trouble during checkout?

• My card is getting declined - why?
• My discount code isn't working!
• How do I use a Discount Code?

Event Info

• Need More Information on an Event?

Tickets

• What if The Ticket I Want to Buy Aren't Showing up in my Cart

Trust & Safety

• Deleting Your Account
• Can I Resell Showpass Tickets?
• What Is the Charge "SHOWPASS EVNT TICKETS" on My Bank Statement?
• How Do I Know If a Ticket I Am Buying From Someone Else Is Valid?

I made a mistake while making my purchase

• I put the wrong address!
• The Name on the Ticket Doesn't Match The Person That Is Going to Use It!

Ticket Transfers

• How Long Do Transfers Take? Can I Accept Them Through the App?
• How Can I Transfer My Tickets or Products to a Friend?

Showpass App

• The Universal QR Code

Refund, Cancellations and Postponed Events

• The event I bought tickets for has been cancelled!
• Can I Get a Refund?

Event Info

• Contacting Event Organizers
• Do I have to print my tickets? Can I use my phone?
• Can I get a discount code?

Financials

• What Are the 'Showpass Fees' Showing Up on My Receipt?
• What Forms of Payment Does Showpass Accept?

Help! I can't find my tickets.

• Help! I Can't Find my Tickets!
• How do I get my Tickets?

I need help with my account!

• Lost Password
• Updating Profile Information
• Checkout Without Using Facebook? I Don't Want to Create a Facebook Account.