Ticket buyer guide: How to purchase and send a gift card
You can purchase a Showpass gift card or buy one directly from a specific organizer (if available). Gift cards can be scheduled for future delivery and shared with multiple recipients in a single transaction.
Before you begin
- Gift card availability depends on the event organizer. Not all organizers offer them.
- Your cart must contain items from only one organizer to complete a gift card purchase.
Steps to purchase a gift card
- Visit an event page hosted by the organizer.
- Scroll down and click on the organizer's name or profile icon.
- On their profile, look for the Gift Cards tab (only visible if they offer gift cards).
- Choose whether the gift card is for yourself or someone else using the toggle at the top.
- Fill in the recipient’s name, email address, and an optional message.
- To schedule delivery, choose a future date (delivery will occur at noon local time).
- To send to multiple recipients in one transaction, click Add New Recipient and repeat the steps above.
- Click Continue to review your order.
Checkout and confirmation
- Review the order summary and accept any terms and conditions.
- If your basket contains items from more than one organizer, you will be asked to remove them before proceeding.
- Click Checkout to complete your payment.
- You will receive a confirmation email shortly after the purchase.
- Recipients will receive their gift cards via email on the selected delivery date along with instructions for activation.
Troubleshooting or FAQs
Why can’t I find the 'Gift Cards' tab?
This means the organizer does not currently offer gift cards for purchase.
Can I add a gift card and tickets to my cart?
No. Your cart must only contain items from a single organizer in order to complete the gift card purchase.
What if my recipient didn’t receive the gift card?
Ask them to check their spam or promotions folder. If it’s still missing after the scheduled delivery date, contact support for assistance.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.