Ticket buyer guide: How to contact an event organizer
Organizers may choose to allow direct contact from ticket buyers. If this option is enabled, you can send a message in two ways: through your order history or from the organizer’s profile page.
Option 1: Contact the organizer through your orders
- Log into your Showpass account and click your name in the top-right corner.
- Select Orders from the dropdown menu.
- Ensure My Orders is selected on the left-hand side.
- Find the purchase you need help with and expand Order Options.
- Select Contact the organizer from the list.
A pop-up form will appear. It will autofill your name and email. You’ll need to complete the following fields:
- Event Name: Manually enter the event name (especially important if you’ve purchased multiple tickets from the same organizer).
- Reason for Contact: Select from the dropdown menu.
- Message: Type your message for the organizer.
Once all fields are filled out, click Send. Your message will be sent directly to the organizer.
Option 2: Contact the organizer through their profile
- Visit the Showpass website and search for the event.
- Scroll down the event page and click on the Organizer Profile link.
- On the organizer profile, click Help & Info on the left-hand side.
A pop-up will appear with frequently asked questions. If your issue isn’t resolved there, click Send Message to Organizer.
Fill in your personal details, choose a reason for contacting, and enter your message. Click Send when ready.
Troubleshooting & FAQs
What if I don’t see the option to contact the organizer?
Some organizers choose not to enable direct contact. If you can't reach them, please submit a request to our support team and we’ll assist you.
Can I reply to the organizer's response?
Replies are sent via email. You can continue the conversation through your email inbox once the organizer responds.
How long will it take to receive a reply?
Response times vary by organizer. If you don’t hear back within a few days, feel free to follow up through the same form or contact Showpass support.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.