Ticket buyer guide: How to connect guest checkout or box office tickets to your Showpass account
If you purchased tickets via guest checkout or received them through a box office sale, you’ll need to connect your tickets to a Showpass account. This allows you to view your orders at any time and use your Universal QR Code for event entry.
Before you begin
- This process only applies if you did not use a Showpass account at checkout.
- If your tickets were sent to an email address that already has a Showpass account, you must log into that account to access them.
- If you forgot your login credentials, reset your password here.
How to connect your tickets
- After purchasing, check your email inbox for a message with the subject: Connect Your Purchase.
- Open the email and click the Connect Purchase button.
- You will be redirected to the Showpass site where you can:
- Create a new account using your email address, or
- Connect using your Facebook account
- Once your account is created, confirm the ticket connection when prompted.
- You will then see a Connection Complete message confirming the tickets are linked.
You can now access your tickets anytime by logging into your Showpass account, and your Universal QR Code will be available for scanning at events.
Troubleshooting or FAQs
I didn’t receive the email to connect my purchase. What should I do?
Check your spam or junk folder. If you still can’t find it, try searching your inbox for “Connect Your Purchase” or contact support for assistance.
What if I accidentally created a new account under a different email?
You’ll need to log into the original account that matches the purchase email. If unsure, try resetting your password for the expected email address.
Can I merge two Showpass accounts?
No, Showpass does not currently support merging accounts. Use the account linked to your ticket purchase for access.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.