This article is meant to assist Event Organizers update ticket names through the Showpass platform.
If you are a ticket buyer looking to update the name on your tickets, please contact the event organizer by following the steps listed in this article: Contacting Event Organizers.
How to Change Names on Tickets for Your Guests
1. Access Transactions:
- Open your dashboard and click on 'Transactions' in the pop-out menu.
2. Find the Transaction:
- Use the search bar to find the specific transaction you want to modify. You can search by Buyer Name, Email Address, Last 4 digits of the credit card, Invoice ID, Date of purchase, or Payment type.
3. Initiate Name Modification:
- Once you've located the transaction, click on the gear icon in the bottom left corner.
- Select 'Modify name on tickets.'
4. Choose Modification Type:
- Bulk Modification: This option updates the name on all tickets within the transaction at once.
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Individual Modification:
- Tickets Grouped Under: Change the name under which all tickets are grouped. Useful if one person is picking up tickets for a group of guests.
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- Name on Ticket: Click 'See ticket details' to change the name on each individual ticket received by the ticket buyer.
5. Make Changes:
- For individual modifications, update the names as necessary.
6. Confirm and Save:
- After updating the names, click 'Update' to confirm the changes.
7. Confirmation:
- The names on the tickets have been successfully updated.
- (Optional) Resend the Confirmation Email