Resending Confirmation Emails

If a ticket buyer has misplaced their tickets or confirmation email, you're able to resend the confirmation email from the transactions page. To do so, follow these steps:

1. Locate the Transaction:

• Navigate to the specific event transactions page or the general transactions page in your dashboard.
• Use the search function to find the ticket buyer by name or email and find the transaction for the lost ticket or product.

2. Re-Send Confirmation:

• Click on the gear icon associated with the transaction.
• Select 'Re-send confirmation.'

4. Verify Customer's Email:

• A window will appear with the ticket buyer's email pre-filled.
• Double-check to ensure it's the correct email address.