Resending Confirmation Emails

How to Resend Ticket or Product Confirmation Emails


If a customer has misplaced their tickets or confirmation email, you're able to resend the confirmation email from the transactions page. To do so, follow these steps:

1. Locate the Transaction:

  • Navigate to the specific event transactions page or the general transactions page in your dashboard.
  • Use the search function to find the customer by name or email and find the transaction for the lost ticket or product.

2. Re-Send Confirmation:

  • Click on the gear icon associated with the transaction.
  • Select 'Re-send confirmation.'




4. Verify Customer's Email:

  • A window will appear with the customer's email pre-filled.
  • Double-check to ensure it's the correct email address.




5. Re-Send Email:

  • Confirm the email address.
  • Click 'Re-send.'

6. Confirmation Sent:

  • The customer will receive a new copy of their misplaced items in their email!