Box Office: Sell tickets, products, and memberships
The Showpass Box Office allows you to manage in-person, phone, or on-site sales using a Windows laptop or tablet. This guide covers navigation, adding items to the cart, customer management, and completing transactions smoothly.
In this guide, you will learn how to:
- Navigate ticket, product, membership, and other sales tabs
- Pin events for quick access during sales
- Switch between Sell, Transactions, Holds, and Settings
- Add and remove items from the cart
- Understand the cart timer
- Apply a discount code
- Mark tickets as checked in
- Add a ticket buyer and view their profile
- Select delivery methods
- Process a sale with various payment types
1. Getting started
From your Dashboard, click the Main Menu (three horizontal lines in the upper-left corner), then select Box Office. Click Sell Tickets to begin selling.
Note: Some organizations using the updated interface may access Box Office through Menu → Operations → Box Office.
2. Navigating tabs
- Use the top tabs to switch between Tickets, Products, Memberships, and Other (e.g., Gift Cards).
- Use the search bar or date filter to locate items.
Tip: Make sure you're on the correct tab for the item you're searching for.
3. Pinning events for quick access
Pinning an event locks it to the top of the Box Office page for faster access during transactions. This is especially useful for high-priority events or busy in-person operations where you need to avoid scrolling through long event lists.
To pin an event:
- Locate the event you want to pin.
- Click the three dots (⋮) next to the event name.
- Select Pin event from the dropdown menu.
Once pinned, the event will appear at the top of the Box Office page.
To unpin an event:
- Go to the pinned event at the top of the Box Office.
- Click the three dots (⋮) next to the event name.
- Select Unpin event.
This returns the event to its regular position in the list.
4. Section navigation
- Use the Box Office navigation bar at the bottom of the screen to switch between Sell, Transactions, Holds, and Settings.
5. Adding items to the cart
- Select View Event for the relevant event.
- Choose the desired ticket type and quantity. For assigned seating events, select seats from the map.
- Enter passwords if prompted (for password-protected events or tickets).
- Click Add to Cart.
6. Removing items from the cart
- Click Edit to adjust quantities.
- Click the red X to remove a group.
- Click the Trash icon in the top-right to clear the entire cart.
7. Cart timer
- A 10-minute countdown begins when items are added to the cart.
- At 1:59, click More Time to extend the timer.
- If the timer expires, the cart will be emptied.
8. Applying a discount code
Discount codes can be entered while items are in the cart to apply promotions to the order or specific items.
- On the cart screen, click the Discount button.
- A modal will appear — type the code and click Apply.
- If the code is valid, a banner will appear above the Cart Total showing the discount amount and code applied. If the discount applies only to specific items, it will appear next to those items in the cart.
- If the code is invalid or not applicable, an error message will explain why it could not be applied.
9. Marking tickets as checked in
- Check the box during checkout to mark tickets as used immediately.
- Tip: Use "Force Auto Check-In" at the ticket type level for automatic check-in on purchase.
10. Adding a ticket buyer
Assigning a ticket buyer to a transaction lets you track purchases, apply credits, and access their profile during checkout.
- Click Customer Info at any point — before or after items are in the cart.
A modal will open where you can add a new ticket buyer or search for an existing one.
New ticket buyer:
- Enter the Name, Email, and Phone Number (if available).
- Click Add Customer to assign the buyer to the transaction.
Existing ticket buyer:
- Click the Existing Customer tab.
- Search using the buyer's email or name.
- Click Add Customer to assign them to the cart.
Tip: Click View Info beside a search result to review the buyer's profile before assigning them to a sale.
If no ticket buyer is added before checkout, you will be prompted to assign one on the final checkout screen.
Viewing a ticket buyer's profile:
Click View Info under the assigned customer's name to open their profile. The profile includes:
- Customer Info: View or update name, email, and contact details.
- Transactions: View all past orders tied to this ticket buyer.
- Customer Notes: View or add internal notes about this customer.
- Holds: View, process, or edit any ticket holds assigned to this customer.
- Ticket Credits: Apply unused ticket credits to the current transaction.
- Account Credits: Apply available account credits at checkout.
11. Proceed to checkout
- Review the cart, then click Continue.
Delivery methods
- Print: Download to your device or send to a printer.
- Email: Send tickets with an optional custom message.
- Will Call: Tickets are picked up on site and can be tracked in the Will Call report.
Receipt delivery options
- Print: Download or print via connected printer.
- Email: Send to the email entered at checkout.
- None: No receipt will be sent.
Purchase Note: Add internal notes for record-keeping. These are not visible to the buyer.
12. Payment and processing the sale
Cash
- Select Cash as the payment method. You will be shown the total amount due.
- Select from the preset cash denominations, or click Custom to enter the specific amount received from the ticket buyer.
- The calculator will automatically display the change to be returned. Continue through the checkout prompts to complete the transaction.
Note: Change is always rounded to the nearest $0.05 to align with Canadian currency handling. Event organizers are responsible for handling cash.
Reporting note: Showpass records only the total amount received in cash — not the breakdown. For example, if a ticket buyer owes $57.20 and hands over $80, the system logs a $57.20 cash payment. It does not log the $80 received or the $22.80 returned in change. Track physical cash movements separately for your own reconciliation.
Card (via Square)
- Requires a connected Square Terminal for in-person sales.
- The buyer taps/inserts the card when prompted.
- If Square is not connected, cards must be entered manually.
Complimentary
- Makes the transaction free of charge.
- Only available to users with Advanced Box Office permissions.
- Uncheck Include in Stats to exclude the sale from reports.
Other
- For non-standard payments such as e-transfers or cheques.
Once the payment method is selected, click Process Transaction to complete the sale. You will be returned to the Sell screen to begin the next transaction.
For more detail on related workflows: How to create and manage holds in the Box Office | How to apply and manage ticket credits in the Box Office | How to manage transactions in the Box Office
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