Organizer guide: How to apply and manage ticket credits in the Box Office
Ticket credits allow Ticket Buyers to pre-purchase flexible ticket options that can be redeemed later for eligible events. As an Organizer, you can apply these credits during checkout directly from the Box Office interface.
To learn how to create ticket credits, please visit this guide on creating ticket credits.
In this article, you will learn how to:
- Search for available ticket credits
- Apply credits to the cart
- Remove applied credits
- Handle invalid credit codes
1. Search for ticket credits
- Click Add Customer in the Box Office.
- Under the Existing Customer tab, search by name or email.
- Select View Info to open the customer profile.
- From the left-hand menu, select Ticket Credits to view all available credits associated with that customer.
2. Apply a ticket credit
- Click the Apply button next to the desired credit.
- You will see a confirmation message when the credit is successfully applied.
- Close the customer profile to return to the cart view.
Note: A valid ticket must already be in the cart for the credit to be applied.
You can also manually enter the credit code in the Discount field. If valid, the credit will apply automatically to eligible items.
Important: Ticket credits apply to specific ticket types. Account credits apply to the entire order, not individual items.
3. Remove credits from the cart
- Click the Remove button beside the applied credit to revoke it from the transaction.
4. Handling invalid credits
- If an invalid or expired code is entered, an error message will appear.
- Double-check the code and confirm it matches a valid credit for eligible tickets.
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