Ticket credits allow customers to pre-purchase tickets to your event, for redemption at a later time.
When a customer buys a ticket type that has a ticket credit attached, they will receive a code with a certain number of credit(s) that they can redeem for tickets at a later time. As an organizer, you can choose what tickets are available for ticket credit redemption.
Important to note: If you want a single customer to be able to purchase multiple ticket credits, (such as two seasons pass credits for future use), you must enable the 'Require Guest Info for Each Ticket' option on the Credit Event. By doing so, both the customer and their guest can buy two tickets to the same event using their individual credits.
If you wish to enable customers to purchase two ticket credits and use them for a joint attendance at a specific event, please contact email@example.com or reach out to your Client Success Manager. Ask to have multiple discounts enabled for redemption on your account.
Disabling PDF Confirmation
Select 'Notifications' from the top menu.
Check off the box that says 'Exclude in Purchase Confirmation Email' and then hit 'Next.'
Please note: The date of this event does not have to match the dates of the event(s) that the credits are valid for.
Creating Ticket Credits
A pop up will appear where you will need to fill out the following:
- Ticket Credit Name: Name of the ticket credit you are creating
- Limit Per Event, Per User: If you would like to put in a limit per user per event
Once your event is selected, the ticket types associated to it will appear. You will then be able to enter in how many ticket credits are issued on that ticket type.
Your ticket credits will now be purchasable by ticket buyers. To see what it looks like for them, check out this article!