Ticket Credits

Ticket credits allow customers to pre-purchase tickets to your event, for redemption at a later time. 

When a customer buys a ticket type that has a ticket credit attached, they will receive a code with a certain number of credit(s) that they can redeem for tickets at a later time. As an organizer, you can choose what tickets are available for ticket credit redemption. 

 

Creating Ticket Credits

First, you will need to create the event that people can purchase credits through. To do so, you will set it up like a normal event following the basic or advanced instructions.

Before you save the event, you will need to disable the PDF confirmation since the Ticket Credits need to be redeemed to an event.

To do so, go to the Ticket Types section and select the gear icon on your ticket type

 

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Select Notifications from the top menu

 

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Check off the box that says Exclude in Purchase Confirmation Email and then hit Next

 

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Please note: The date of this event does not have to match the dates of the event(s) that the credits are valid for

Once your event is set up, navigate to your dashboard pop-out menu and select Ticket Credits

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In the top right hand corner, select New Ticket Credit

 

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A pop up will appear where you will need to fill out the following:

  • Ticket Credit Name: Name of the ticket credit you are creating
  • Limit Per Event, Per User: If you would like to put in a limit per user per event

 

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Once filled out, select Save

From there, move on to column two and in the field Events Added, search for the event that you had created for the Ticket Credits

 

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Once your event is selected, the ticket types associated to it will appear. You will then be able to enter in how many ticket credits are issued on that ticket type

Please Note: If you would like multiple ticket types offering different credits, set them up as different ticket credits

 

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If you don't have the events created yet for which the credits will be redeemed for, you will then select Save in the top right hand corner and people will be able to purchase the credits that they can use at a later date. However, it is your responsibility to let ticket buyers know when the events are created that they can redeem their credits for.

 

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If you do have the events created that the ticket credits are redeemable for, you will move on to section 3 called Events Enabled and search for the events that Ticket Credits will be redeemable towards

 

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Once you have the events that you'd like the credits to be applied towards, you will need to enable them by selecting the red X beside the event names

 

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Once enabled, it will look like the following. If you'd like to disable a certain ticket type from being redeemable, you will need to select the green checkmark beside it

 

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Once you have all of the events and ticket types enabled for the credits, you can select Save in the top right corner

 

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Your ticket credits will now be purchasable by ticket buyers. To see what it looks like for them, check out this article!