Organizer guide: How to manage transactions in the Box Office
The Box Office provides tools to access past transactions, check in ticket buyers, reprint receipts, and resend tickets—all from a central dashboard. This guide walks you through each step to help streamline customer service at your event.
In this guide, you will learn how to:
- Access and search for transactions
- Check in ticket buyers manually
- Email tickets to attendees
- Reprint customer receipts
1. Access transaction information
- From the Box Office, select Transactions from the main navigation or use the Transactions button at the bottom of the screen.
Search for a ticket buyer
- Use the search bar to enter the buyer's Name or Email Address.
- All transactions associated with that customer will appear in a list.
2. Check in a ticket buyer
- Find the relevant transaction and click View More to expand the full transaction details.
- Select the checkbox next to the ticket under Transaction Breakdown.
- Click Check [X] item(s).
A confirmation message will appear to confirm the ticket(s) have been successfully checked in.
3. Email tickets
- Locate and expand the correct transaction using View More.
- Click the three-dot menu icon (⋮) and select Email.
- Enter the recipient’s email address in the modal.
- Click Send. A confirmation message will appear.
4. Reprint receipts
- Locate and expand the correct transaction using View More.
- Click the three-dot menu icon (⋮) and select Reprint Receipt.
The receipt will be sent to your configured printer or downloaded as applicable.
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