1. Showpass
  2. Hosting an Event
  3. Ticket buyer management & support
  4. Transactions

Organizer guide: How to change the names on guest tickets

Showpass Support
Updated

Organizer guide: How to change the names on guest tickets

This article is for Event Organizers who need to modify the name listed on a guest's ticket(s).

Are you a ticket buyer? If you're looking to update the name on your own ticket, you’ll need to contact the event organizer. Click here for steps on how to contact the organizer.

How to update ticket names

1. Access transactions

  • Log into your dashboard.
  • Select Transactions from the dashboard menu.

2. Find the transaction

  • Select the filter icon in the top right corner of the Transactions page.
  • Search by buyer name, email, phone number, last 4 digits of the card, transaction ID, date range or payment type.

3. Start the name change

  • Open the three-dot menu in the top right corner of the transaction.
  • Select Modify name on tickets.

4. Choose how to apply the changes

  • Bulk Modification: Change the name on all tickets in the transaction at once.

Screen_Shot_2021-08-31_at_10.56.19_AM.png

  • Individual Modification: Choose from the two options below:
    • Tickets Grouped Under: Update the name all tickets are grouped under (useful for group pickup).

      Screen_Shot_2021-08-31_at_11.01.52_AM.png
       
      • Name on Ticket: Click See ticket details to update each ticket name individually.

        Screen_Shot_2021-08-31_at_11.03.46_AM.png

5. Update names

  • Enter the new names as needed for each ticket.

6. Save your changes

  • Click Update to save the name changes.

7. Confirmation and optional resend

Troubleshooting & FAQs

Why can’t I find the transaction?
Double-check spelling, date filters, or payment details. If the buyer checked out as a guest, try using the last 4 digits of their card.

Can ticket buyers do this themselves?
Not currently. Name changes must be handled by the Organizer.

Does this update the ticket PDF and check-in list?
Yes, the updated names will reflect in both places.

Need support? Our team is here to help. Get in touch with us by filling out this contact form.