Creating and managing employee custom roles and permissions

Organizer guide: Creating and managing roles and permissions

Organizers can manage what their team members have access to in Showpass by creating and customizing roles. This guide explains how to view role permissions, create new roles, and assign access to specific features.

Viewing default permissions

To see what each existing role can access:

1. Go to the Employees section from the dashboard pop-out menu.
2. Click Manage Permissions in the top-right corner.

This opens a feature-by-feature view of access levels for each role.

Creating a custom role

1. Click Manage Roles in the top-right corner.
2. Enter a name for your new role and click Add.

Customizing role permissions

1. In the roles list, find your custom role and click the key icon next to it.
2. This opens the Permissions Manager.
3. Select the features this role should have access to by checking the appropriate boxes.
4. Changes are saved automatically.

Note: Default roles (like Owner, Ticket Seller, etc.) cannot have their permissions modified. You can rename or delete them if needed.

Available permissions reference

Here is a list of features that can be assigned to custom roles:

• Access Developer Features: Access developer tools like webhooks
• Administer Cash Refunds: Refund cash transactions
• Administer Transactions: Refund, void, resend confirmation emails
• Box Office Sales: Sell tickets and products
• Cash Box Office Sales: Handle cash transactions
• Complimentary Box Office Sales: Sell complimentary tickets
• Credit Card Box Office Sales: Sell via credit card
• Group Sale Distributor: Distribute group sale tickets
• Group Sale Manager: Manage group sales
• Manage All Holds: Manage all box office holds
• Manage Capacity Counters: Full access to capacity counter features
• Manage Check-in: Manage check-in presets
• Manage Employees: Manage employee permissions
• Manage Events: Manage and create events (excluding fees/taxes)
• Manage Financials: Update banking information
• Manage Guestlists: Full access to guestlist features
• Manage Holds: Manage holds created by the user
• Manage Integrations: Validate available integrations
• Manage Marketplace: Create Marketplace items and view transactions
• Manage Memberships: Manage memberships and benefits
• Manage Network: Access network tools and send messages
• Manage Organization Information: Edit the organization's profile
• Manage Reports: Create, send, and download reports
• Manage Reservations: Access guestlist reservation tools
• Manage Transactions: View transactions, set custom fees/taxes
• Manage Venue Layouts: Build assigned seating layouts
• Use Box Office Other: Sell using alternate payment types
• Use Capacity Counters: Use counters without managing them
• View Capacity Counter Info: View counter stats only
• View Event Details: View event stats and details

Looking to add employees or assign roles? See our guide on adding and managing employees using default roles.

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