Organizer guide: How to enable and configure ticket exchanges
Event Organizers can enable the Exchange module to allow ticket buyers—or staff only—to exchange tickets for another event. Exchange settings can be applied globally at the organization level or individually per event.
In this article, you will learn:
- How to enable the Exchange module at the organization level
- How to set visibility rules
- How to apply exchange time restrictions
- How to configure event-specific exchange settings
Enable the Exchange module (organization level)
- Go to your Showpass Dashboard and open the Organization Info section from the pop-out menu.
- Select Enabled Modules from the left-hand menu.
- Find the checkbox labeled Exchanges and mark it to activate the module.
Choose exchange visibility type
Select who should be able to process exchanges:
- Box Office + Public: Staff, ticket sellers, and ticket buyers can process exchanges.
- Box Office Only: Only staff and sellers can initiate exchanges. Ticket buyers cannot.
- Public Only: Only ticket buyers can exchange tickets. Staff and sellers cannot.
Set exchange time restrictions
- Use the Exchange Time Restriction setting to define how many hours before the event an exchange can be processed.
- For example, entering 24 means ticket buyers must exchange at least 24 hours before their event begins.
Click Save to apply your organization-level settings.
Apply exchange settings at the event level
You can override the default exchange settings for individual events:
- Navigate to the specific event in your dashboard and click Edit.
- In the left-hand menu, select Advanced Options.
- Enter the number of hours before the event when exchanges are allowed (e.g., 24).
- Click Save to apply the settings for that event.
Note: Event-level settings will override the organization-level default for that event only.
Are you a ticket buyer looking to exchange your tickets? Click here for step-by-step instructions.
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