Financial Reporting Terminology

Our reporting shares the same general terminology. If you are confused as to the meaning of any of the terminology found in our reporting, you should be able to find it below:

Reporting Terminology

Terminology Definition
   Face Value    Refers to the item price as set by the organization without any taxes or fees included
   Donation Amount    Total value of donations generated for Canadian Online Giving Foundation registered charity
   Transaction Quantity    Total number of transactions completed
   Item Quantity    Refers to the net item quantity
   Scanned Quantity    Number of tickets scanned in
   Scan Limit    Indicates the scan limit with the multi scan option included
   Transfer Quantity    Total number of tickets transferred
   Gross Sales    The total sales value for all transactions reported in a period before discounts, refunds, and service fees are removed
   Refunds    Refers to total value of refunds issued
   Discounts    Refers to the total value of discounts applied
   Net Sales    The total sales value for all transactions reported in a period after all deductions are included, such as discounts and refunds
   Service Fees    Combined total of all Showpass Fees and Processing Fees
   Showpass Fees    Refers to fees we issue to cover administrative and service costs
   Processing Fees    Refers to credit card processing fees

   Account Credits     Applied

   Any exchange or account credits applied
   Account Credits     Refunds    Any exchange or account credits refunded
   Exchanged Out    Refers to total value of tickets that have been exchanged out of one event for another
   Gross Revenue    Total value after all Service Fees, Account Credits, and Exchanges are deducted from Net Sales
   Organizer Fees    Fees charged by the client to the customer
   Card Organizer Fees    Total value of Organizer Fees charged with credit card
   Taxes    Total taxes collected
   Net Revenue    Total value after taxes deducted from Gross Revenue
   Adjustments    Includes cash payments, advances, invoices, credit memos, etc.
   Settlement Amount    Amount collected on clients' behalf, not including any fees owed to Showpass