Financial Reporting Terminology

Welcome to our Financial Terms Glossary, your go-to resource for understanding the intricate language of financial reporting used throughout the Showpass site. 


Reporting Terminology

Term Definition

Gross Sales

The total sales value for all transactions reported in a period before discounts, refunds, and service fees are removed.


Refers to the total value of discounts applied, shaping the final transaction amount.


Represents the total value of refunds issued, reflecting returned funds to customers.

Net Sales

The total sales value for all transactions reported in a period after all refunds and discounts are accounted for; this is the amount the customer paid.

Service Fees

The combined total of all Showpass Fees and Processing Fees, covering administrative and service costs.

Showpass Fees

Fees issued to cover administrative and service costs, enhancing the user experience.

Processing Fees

Credit card processing fees incurred during transactions, ensuring secure payments.


Costs covering invoiced amounts such as SMS, emails, hardware, and chargeback fees.

Account Credits Applied

Exchange or account credits applied, shaping the final payment amounts.

Account Credits Refunds


Refunds credited to customer accounts instead of reverting funds to their credit cards.

Exchanged Out

Refers to total value of tickets that have been exchanged out of one event for another.

Gross Revenue

Total value after deducting Service Fees, Account Credits, and Exchanges from Net Sales.

Net Revenue


Total revenue value after deducting taxes and organizer fees from Gross Revenue.

Organizer Fees

Custom fees charged to customers, supporting event organizers.


Custom taxes charged by organizers to customers.


Modifications including cash or other payment type sales, advances, and custom external gateways used, leading to positive or negative balances.

Settlement Amount

Amount deposited/ paid out to client from Showpass.

Donation Amount

Total value of donations generated for Canadian registered charity of choice.
Transaction Quantity
Total number of items in a particular invoice item.
Item Quantity Total number of valid items in the transaction, adjusting based on refunds/voids.
Scanned Quantity Number of tickets scanned in, tracking event attendance. 
Scan Limit Indicates the scan limit with the multi scan option included.
Transfer Quantity Total number of tickets transferred