Our reporting shares the same general terminology. If you are confused as to the meaning of any of the terminology found in our reporting, you should be able to find it below:
Most of these data points are only available in the itemized sales report. But the terminology should be consistent throughout the site.
Reporting Terminology
| Term | Definition |
|
Gross Sales |
The total sales value for all transactions reported in a period before discounts, refunds, and service fees are removed
|
|
Discounts |
Refers to the total value of discounts applied
|
|
Refunds |
Refers to total value of refunds issued
|
|
Net Sales |
The total sales value for all transactions reported in a period after all refund and discounts are accounted for - this is what the customer paid
|
| Service Fees | Combined total of all Showpass Fees and Processing Fees |
| Showpass Fees | Refers to fees we issue to cover administrative and service costs |
| Processing Fees | Refers to credit card processing fees |
|
Invoices |
*
|
|
Account Credits Applied |
Any exchange or account credits applied
|
| Account Credits Refunds
|
When a customer is refunded, but to account credits instead of reverting funds to their credit card
|
|
Exchanged Out |
Refers to total value of tickets that have been exchanged out of one event for another
|
|
Gross Revenue |
Total value after all Service Fees, Account Credits, and Exchanges are deducted from Net Sales
|
| Net Revenue
|
Total value after taxes and organizer fees are deducted from Gross Revenue
|
|
Organizer Fees |
Total custom organizer fees charged to the customer
|
|
Taxes |
Total custom taxes charged by the organizer to the customer
|
|
Adjustments |
Any adjustments required, this will include any cash or other payment type sales, advances, custom external gateways used etc.
|
|
Settlement Amount |
Amount deposited to client from Showpass
|
|
Donation Amount |
Total value of donations generated for Canadian Online Giving Foundation registered charity (Benevity Integration Only)
|
| Transaction Quantity |
Total number of items in the particular invoice item
|
| Item Quantity |
Total number of valid items in the transaction - this number will change based on refunds/voids
|
| Scanned Quantity | Number of tickets scanned in |
| Scan Limit | Indicates the scan limit with the multi scan option included |
| Transfer Quantity | Total number of tickets transferred |