Event and Ticket Type Passwords

You are able to password protect events, and specific ticket types that you have created. This will allow you to facilitate pre-sales, as well as only allow specific people access to tickets. Passwords can be set up at the event level, ticket type level, or both!

 

Event Passwords

To password protect an event, you will need to ensure that you already have the event created and saved. From there, you will need to go and Edit the event and select the Advanced Options

 

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Select Add Password

 

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A pop-up will appear where you will need to fill in the following information:

  • Password: The password that ticket buyers will use to access your event
  • Password Start Date & Time: The date and time that the password will start protecting your event at
  • Password End Date & Time: The date and time that the password will stop protecting your event at
    • If you want the password to be required for the full event on-sale, select the check box beside No End Date & Time
  • Ticket Types: You can select specific ticket types that ticket buyers with the password will have access to, or if you leave this space blank, ticket buyers will have access to all of the ticket types on your event with the password

 

 

Select Save once you have filled out the required above information

From the Advanced Options screen, you will then be able to edit your password, turn it off, or add in another password to the event
 
 
Make sure to save your event once you have added in your passwords
 
When a ticket buyer goes to your event, they will see the following screen and will need to enter the password in order to view the event
 
 
Once they have entered the password, the event page will show as normal and they will then be able to purchase whichever tickets the password allows them access to
 

Ticket Type Passwords

To password protect an event, you will need to ensure that you already have the event created and saved. From there, you will need to go and Edit the event and select Ticket Types

 

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Click on the gear icon beside the ticket type that you would like to add a password to
 
 
On the pop-up, select Password
 
 
Select Add Password
 
 
You will then be prompted to add in the following information:
  • Password: The password that ticket buyers will use to access your event
  • Password Start Date & Time: The date and time that the password will start protecting your event at
  • Password End Date & Time: The date and time that the password will stop protecting your event at
    • If you want the password to be required for the whole event, select the check box beside No End Date & Time
  • You can also choose if the password is turned on or off from this pop-up
 
 
Once you have input the password information, click on Next
 
If the ticket type has a password on it in order to purchase, the ticket buyer will be able to click on the buy tickets button, but will be prompted to add in the password in the pop-up
 
 
Once the correct password is entered, the ticket buyer is able to choose their ticket quantity and check out like they normally would