Organizer guide: How to configure Showpass and processing fee absorption
As an organizer, you are charged a fixed Showpass fee and Processing fee for each transaction. While you cannot change the fee amounts, you can decide whether to absorb these fees into your ticket price or have the Ticket Buyer pay them on top.
This setting can be applied at three levels: Organization, Event, or Ticket Type. Lower levels override higher-level settings.
Organization-level fee settings
- Go to Organization Info in your dashboard pop-out menu.
- Select Financial Settings from the left-hand side menu.
- For each fee type (Showpass and Processing), toggle one of the following:
- Customer Pays On: The fee is added on top of the ticket price.
- Customer Pays Off: The fee is absorbed into the listed ticket price
Event-level fee settings
Note: You must configure this before any tickets are sold for the event.
- Edit your event and go to Advanced Settings Financial Settings.
- The default will follow the organization-level settings.
- Use the dropdown to adjust each fee type individually:
- Use Organization Settings
- Absorb Fee
- Customer Pays Fee
You can configure Showpass and Processing fees independently.
Ticket type-level fee settings
Note: These must also be set before any sales occur for the ticket type.
- Edit your event and go to the Ticket Types section.
- Click the gear icon next to the ticket type you want to adjust.
- Select the Finance tab at the top of the modal.
- Override the fee settings just like at the event level:
- Use Event Settings
- Absorb Fee
- Customer Pays Fee
By configuring your fee absorption strategy at the appropriate level, you control how pricing appears to your buyers—and how much of the fees you choose to cover.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.