Organizer guide: Creating custom checkout questions
Custom checkout questions allow you to gather specific information from ticket buyers during the purchase process. Their responses are stored in the event’s Will Call report, helping you prepare for the event with tailored guest data.
How to access the custom question settings
- Once your event is created and saved, return to the event and select Edit.
- In the left-hand menu, click Order Form.
Order confirmation message
- Enter a message that guests will see after completing checkout. This message will also appear in their confirmation email.
Choose your info collection method
You must choose one of the following methods before adding questions:
Standard Info
This allows for basic customization and additional settings:
- Ticket button verbiage: Customize the 'Buy Tickets' button label.
- Require guest info for each ticket: Ensure questions are answered per ticket.
- Require info for box office/POS: Enable question prompts for in-person staff sales.
To add a question, click Add Question and choose a format:
- Text input: Accepts letters and numbers
- Textarea: Longer response (max 500 characters)
- Select box: Dropdown list with one selectable option
- Decimal input: Up to 5 digits before and after decimal
- Integer input: Numeric values (up to 10 digits)
- Date picker: Calendar selector
- Checkboxes: Multiple selectable options
After selecting the format, complete these fields:
- Question: What you want to ask
- Help text: Optional guidance for ticket buyers
- Ticket types: Apply the question to specific tickets
- Required: Mark whether an answer is mandatory
You can remove questions at any time by clicking the trash icon beside them.
Enhanced Info
This expands on the Standard method by allowing toggles for additional preset data fields such as gender, address, etc. You can still add custom questions using the same formats listed above.
Viewing responses
All responses are recorded in the Will Call report, available from your event dashboard.
Troubleshooting & FAQs
Where can I view the responses after checkout?
Responses are available in the event’s Will Call report. From your event dashboard, select Reports Will Call.
Can I edit or delete a question after sales have started?
You can make changes to questions, but doing so after sales have begun may affect your data consistency. It’s best to finalize questions before launch.
Will the questions show for all ticket types?
No — you can assign questions to specific ticket types when creating them.
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