Organizer guide: How to void tickets from the Transactions page
Voiding a ticket makes it unusable and returns the seat or product back into your event inventory. This can be done directly from your dashboard.
Access the Transactions page
- If you do not know the event, go to your dashboard’s general Transactions page.
- If you do know the event, open the event-specific Transactions page for faster access.
Find the transaction
- Use the filters on the left-hand side to locate the transaction by name, email, event, date, or other search criteria.
Void the ticket(s)
- Click the gear icon next to the relevant transaction.
- Select Void.
- By default, Void All will be selected, which cancels all tickets in the transaction.
- If you want to void specific tickets only, uncheck Void All and select Void Selected Tickets.
- Choose which tickets to void from the list provided, then confirm your action.
After processing, a new transaction entry will appear in your dashboard reflecting the voided items.
Important: Voiding a ticket does not issue a refund. The Ticket Buyer will not receive their money back unless you also process a refund separately.
Troubleshooting or FAQs
What’s the difference between voiding and refunding?
Voiding disables the ticket and returns it to your inventory, but does not return payment to the Ticket Buyer. Refunding also returns their money.
Can a Ticket Buyer still use a voided ticket?
No, voided tickets are deactivated and will not scan at the door.
What happens to my inventory after voiding a ticket?
The ticket will be returned to your event inventory and made available for resale if your ticket settings allow it.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.