FAQ
Full Refund is gone. What replaced it?
Full Refund is now called Base refund. The behaviour has not changed.
Where are the filters?
Select the filter icon in the top right corner. Filters open down the right-hand side.
Can I check a guest in without leaving the order?
Yes. Expand the transaction, select the tickets on the Breakdown tab, and choose Check in all items. Membership check-ins still use the dedicated check-in page.
A guest was scanned by mistake. Can I reverse it?
Yes. Select the tickets and choose Undo check-in.
Can I refund a guest without sending money back to their card?
Yes. Choose Organizer credit as the refund destination and the value is issued as credit to spend with your organization.
Can I exchange one ticket instead of the whole order?
Yes. Exchanges are itemized, so you select the specific tickets to exchange.
What is an Exchange adjustment on my Transactions page?
It is the balancing entry an exchange creates. It pairs with a Sale tagged Exchange Credit showing the new purchase. Two entries for one exchange is expected, not a double charge.
Does voiding a ticket refund the guest?
No. A void makes the ticket unusable. Process a refund separately if the guest is owed money.
Can a refund be reversed?
No. Contact Support if there are advances or credit memos on the event.
Can I find an order by scanning a ticket?
Yes. The filter panel has Barcode and Scan code / RFID fields, and both accept a scan.
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