Organizer guide: Enabling the 'Contact the Organizer' feature
It's important to set up a way for Ticket Buyers to contact you directly, and one of the most effective options is to enable the 'Contact the Organizer' feature.
Here's how to enable this feature and control which email address guest inquiries are sent to:
- Log in to your dashboard and open the pop-out menu.
- Select Organizer Info.
- Click on the Basic Info tab.
- Scroll down to the email address fields.
- Update the email address to one you frequently check.
- Ensure that the checkbox 'Allow customers to email you' is selected.
Once enabled, all inquiries from Ticket Buyers will be sent to the specified email address, and you can respond directly from your inbox.
Want to see how Ticket Buyers use this feature? Check out this guide.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.