Organizer guide: Sending SMS messages to ticket buyers

Organizer guide: Sending SMS messages to ticket buyers

Organizers with SMS messaging enabled can send direct texts to their guests for updates or urgent event-related information. This feature is available through the Network Management section of your Showpass dashboard.

Access the SMS feature

  • Open your dashboard pop-out menu
  • Select Network Management

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  • Click the Send SMS button in the top-right corner of the screen

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Don't see the SMS option?

If a message appears stating that SMS is not enabled for your account, you’ll need to request access. To enable SMS messaging:

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Compose and send your message

If your account has SMS enabled, a dialog box will appear. To send your message:

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  • Enter the content of your message in the text field
  • Click Send SMS once you're ready

A confirmation screen will appear, summarizing:

  • The number of SMS messages to be sent
  • The total cost of the message

FAQs

Can I use SMS to promote an event?
No. SMS messaging must only be used for operational or event-related communication—not for marketing or promotions.

Can ticket buyers send an SMS or reply to these messages?
No. This is a one-way communication tool available only to Organizers. Ticket buyers cannot use this feature.

I’m a ticket buyer and didn’t get a text. Can support send it to me?
Showpass Support does not have access to re-send SMS messages. Please reach out directly to the event Organizer through the event page or use the Request Form.


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