Help! I am having trouble creating my Facebook event.

If you are having troubles creating your Facebook event, here are some possible issues and solutions!


Does your event have an address? 

In order for your event to be pushed to Facebook, it needs to have a full location. 

If you don't see a 'Facebook Integration' button on your event card, this is likely the problem! 




Is the permission enabled? 

If you've never sold Facebook through Showpass, we will need to enable the permission for you! If you are 'Creating a Facebook Event' but don't see anything under 'Available Tickets,' then you know to contact us! 

If you're on the Basic tier, this option is unfortunately not available to you. That being said, you can upgrade to a Standard account and we can get that set up for you. Just let us know.


Have you accepted our Facebook permissions?

When you first create an event through Facebook, you will be prompted to accept our permissions. If you do not say 'yes' to all of our permissions, we cannot put your event on Facebook. If you've already rejected our permissions, head to this page, select 'Showpass' and then accept all of our permissions.

If you are still experiencing issues go here and remove Showpass. Once complete head back to Showpass and attempt to reconnect your Facebook account.


Are you an Admin on your Facebook page?

You need to be an Admin on your Facebook page. This help article from Facebook explains what that entails. 


Are their restrictions on your Facebook page?

If you have any restrictions on your Facebook page (from age limits, location limits, etc.) those will need to be removed before posting the event. They can be added on again after the event has been added to Facebook.


Does the event have a proper location/address?

Facebook requires that you must put a complete event location with the address before posting. 


Did you create the event, then delete it off of Facebook, then tried to recreate it again?

If events were created through Showpass, they must be deleted through Showpass. If this is the case, duplicate your event on Showpass, delete the original, then try again. 


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