Showpass sends abandoned cart email reminders to customers who have left the checkout flow, without completing their purchase.
Customers will be emailed with a reminder within an hour of abandoning their cart if they meet the following criteria:
- The event is not sold out
- The event has available ticket types
- The customer has not come back and purchased tickets to the same event within the hour
- The event start date is within 4 hours of the abandoned cart
- The user has not unsubscribed from receiving abandoned cart emails
To turn off this feature simply go to your Organization Info page and on the basic tab, uncheck the "Enable Abandoned Cart Emails" checkbox, and click Save Changes
Here is an example of what the default email looks like.