Abandoned Cart Emails

Understanding Abandoned Cart Emails and Analytics

1. Abandoned Cart Email Reminders:

  • Showpass automatically sends reminders to customers who abandon their carts without completing a purchase.
  • Reminders are sent within an hour if the event is not sold out, has available ticket types, and the event starts within 4 hours of the abandoned cart.
  • Customers must not have purchased tickets within the hour or unsubscribed from abandoned cart emails.

2. Abandoned Cart Email Example:




3. Accessing Abandoned Cart Email Analytics:

  • Open your dashboard pop-out menu and select 'Abandoned Carts.'



4. Applying Filters to Analytics:

  • Utilize the menu on the left to apply filters and refine your analytics data.


  • View email metrics: sent emails, opened emails, recovered carts, recovered dollar amount, and the recovery rate







5. Disabling Abandoned Cart Emails:

  • To disable this feature, go to your dashboard pop-out menu and select 'Organization Info.'


  • Ensure 'Basic Info' is selected on the left menu.
  • Scroll to the bottom and uncheck 'Enable Abandoned Cart Emails.'
  • Click 'Save Changes' to confirm the update.