Understanding Abandoned Cart Emails and Analytics
1. Abandoned Cart Email Reminders:
- Showpass automatically sends reminders to customers who abandon their carts without completing a purchase.
- Reminders are sent within an hour if the event is not sold out, has available ticket types, and the event starts within 4 hours of the abandoned cart.
- Customers must not have purchased tickets within the hour or unsubscribed from abandoned cart emails.
2. Abandoned Cart Email Example:
3. Accessing Abandoned Cart Email Analytics:
- Open your dashboard pop-out menu and select 'Abandoned Carts.'
4. Applying Filters to Analytics:
- Utilize the menu on the left to apply filters and refine your analytics data.
- View email metrics: sent emails, opened emails, recovered carts, recovered dollar amount, and the recovery rate
5. Disabling Abandoned Cart Emails:
- To disable this feature, go to your dashboard pop-out menu and select 'Organization Info.'
- Ensure 'Basic Info' is selected on the left menu.
- Scroll to the bottom and uncheck 'Enable Abandoned Cart Emails.'
- Click 'Save Changes' to confirm the update.