Organizer guide: How to manage and export transactions
The Transactions page in your Organizer dashboard helps you review and manage all payment activity, including Ticket Buyer purchases, event payouts, refunds, invoices, and transfers.
Accessing the Transactions page
- Open your dashboard pop-out menu.
- Select Transactions from the list.
Understanding selection totals
At the top of the Transactions page, you'll see a banner titled Selection Totals. This section provides an overview of your cumulative financial data on Showpass.
Definitions:
- Net Sales: Total sales revenue after subtracting returns, discounts, and applicable taxes.
- Gross Revenue: Net Sales after Showpass and payment processing fees are deducted.
- Organizer Fees: Total amount of custom fees charged by the Organizer.
- Organizer Taxes: Total amount of custom taxes charged by the Organizer.
Exporting a CSV report
In the top right-hand corner of the Transactions page, click the Export CSV button to download a CSV file of all currently filtered transactions.
Finding specific transactions
You can filter your transaction view using any of the options in the left-hand menu:
- Name
- Phone Number
- Card last 4 digits
- Transaction ID
- Event
- Start Date / End Date
- Payment Type
- Invoice Type
- Purchase Platform
- Discounts
- Fulfillment Status
- Sold By
- Products
Transaction actions
Once you find a transaction, you can take the following actions:
- Refund: Process a refund for the selected transaction.
- Void: Cancel the selected transaction before processing completes.
- Download receipt: Get a PDF of the transaction receipt.
- Re-send confirmation: Email a new purchase confirmation to the Ticket Buyer.
- Modify name on tickets: Update the name(s) associated with the transaction.
Troubleshooting or FAQs
What if I don’t see any transactions?
Make sure your filters (such as date range or event selection) are not overly restrictive.
Why is the Export CSV button greyed out?
You must first apply at least one filter or load a set of results before the export function becomes available.
Can I reverse a voided transaction?
No, once a transaction is voided it cannot be reinstated. You will need to process a new transaction if needed.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.