Set default organization refund policies and event specific refund policies
Refund policies are shown on the event detail pages to customers when they click the Help & Info button. This will open up a dialogue with some helpful FAQ regarding tickets and refunds.
Organizations Default Refund Policy
To set your organizations refund policy, navigate to the Organization Info page and click the Financials tab.
Enter in your refund policy in the text box provided (up to 512 characters) and click Save.
Event Specific Refund Policy
Event specific refund policies will overwrite your organizations default refund policy. Access the event refund policy by clicking Edit on your event on the Manage Events page and to Legal Policies & Important Info.
Enter in your refund policy in the text box provided (up to 512 characters) and click save.