Adding Employees
- All Access: Have access to every feature on Showpass, but are not the owners of the organization
- Owner: Has access to every feature on Showpass and is the owner of the organization
- Past Employee: Have no access to features on Showpass. This is often used to maintain past employees who have left the organization
- Ticket Scanner: Have limited access to the features on Showpass and are only able to scan tickets for an event
- Ticket Seller: Have limited access to the features on Showpass and are only able to sell tickets through the Box Office
Please note: If none of these roles fit what you are looking for, you can create your own.
If you upload one at a time, you will need to add in First Name, Last Name, Email, and Phone Number (not required)
Selecting 'Add More Employees' will allow you to add more people at one time.
Selecting 'Add Employee' will finalize your selections and add the employee(s) to your organization.
If you choose to upload through CSV, you will see the requirements of the CSV by click on the question mark beside the Upload CSV button.
Please note: You can only do a CSV upload for one role at a time.
Once the CSV is upload, select 'Add Employee' and the employees will be added to your organization.
Managing Employee Permissions
Editing Employees
If you'd like to edit the role that an employee has, or the alerts they're getting, you will need to select the icon beside their name in the 'Actions' column.
You can choose to delete the employee, change their permission, and also change the alerts they receive. Once edited, select save and the permissions and alerts will update.
Employees Permissions
Access Developer Features
- Access to developer features like webhooks
Administer Cash Refunds
- Able to refund cash transactions
Administer Transactions
- Able to refund, void, and resend confirmation emails
Box Office Sales
- Able to sell tickets and products from the box office
Book Guestlists
- Able to book guestlists
Cash Box Office Sales
- Able to complete cash transactions from the box office
Check-in Guestlists
- Able to check in guestlists
Complimentary Box Office Sales
- Able to sell complimentary tickets from the box office
Credit Card Box Office Sales
- Able to sell box office tickets via credit card
Group Sale Distributor
- Able to distribute group sale tickets
Group Sale Manager
- Access and manage group sales
Manage All Holds
- Able to manage all holds in the box office
Manage Capacity Counters
- Full access to the capacity counter feature
Manage Check-in
- Create, edit, and delete check-in presets
Manage Employees
- Able to manage user permissions
Manage Events
- Access to everything related to managing and creating events. Not able to change custom fees and/or taxes on an event
Manage Financials
- Able to change banking info
Manage Group Sales
- Full access to the Marketplace and ability to create items, and view transactions
Manage Guestlists
- Full access to the guestlist feature
Manage Holds
- Able to manage holds in the box office that they have created
Manage Integrations
- Able to validate the available integrations
Manage Marketplace
- Full access to the Marketplace and ability to create items, and view transactions
Manage Memberships
- Able to manage memberships and membership benefits
Manage Network
- Full access to the Network Management page and ability to send out SMS and email messages
Manage Organization Information
- Able to update information on the organization's profile
Manage Reports
- Able to create, send, and download different reports
Manage Reservations
- Full access to the guestlist feature
Manage Transactions
- Able to view all transactions, process refunds, and set custom fees or taxes at an organizational level
Manage Venue Layouts
- Able to build out venue layouts for assigned seating
Use Box Office Other
- Able to sell box office tickets via other payment types
Use Capacity Counters
- Given access to use capacity counters, but not manage or see counter info
View Capacity Counter Info
- Able to use capacity counters, but not discard them
View Event Details
- Able to view stats and details on an event