Seller commissions are a way to incentivize your box office staff to sell more of a particular ticket, or more tickets to an event in general. You are able to do this at an event level, and also at a ticket type level. Commissions need to be added during the event creation process, or before any sales have been made on the event or ticket type level.
Please note: These commissions are only applied when selling through the Box Office via desktop or mobile app.
Setting Event Commissions
During the event creation process, you will need to open up the 'Advanced Settings' and go to 'Financial Settings.'
You are able to then add in seller commissions for cash sales, credit sales, or both.
Make sure to 'Publish' your event after and any sales you have marked as commissionable will have it.
Setting Ticket Type Commissions
If you'd like a specific ticket type to have commissions on it, you will again need to open the 'Advanced Settings' and go to 'Ticket Types.'
You will need to select the gear icon next to the ticket type you would like to add the commissions to.
Select 'Finance' from the top menu.
You are able to then add in seller commission amounts for cash sales, credit sales, or both.
Select next at the bottom of the page and your ticket type commissions will update. Ensure you save the event once you have finished editing it.
Tracking Seller Commissions - Overall Total
If you'd like to see the overall seller commissions on an event, you will need to open your dashboard pop-out menu and select 'Manage Events.'
Find the event you are looking for and click on 'Stats & Info.'
The total seller commissions for that event will be shown in the top right corner of the page.
Tracking Seller Commissions - Individual Total
If you'd like to view individual seller commissions, you will need to open your dashboard pop-out menu and select 'Manage Events.'
Once you have found the event you are looking for, you will click on the gear icon and select 'Seller Stats.'
You will be able to see the total commissions made by each seller that you have.
