If a payout has been generated for your event, then it will be generated on the Monday following your event's conclusion and deposited the next day.
Payouts are paid by direct deposit. To ensure you have the correct banking information entered to receive your payout in a timely manner, you will need to open up your dashboard pop-out menu and go to 'Organization Info.'
From there, you will need to then go to 'Payment Details and Authorization.'
If you are a Canadian organization you will see the following:
Ensure that you have the correct Institution #, Transit #, and Account # entered on this page.
If you are U.S. organization you will see the following:
Ensure that you have the correct ACH Routing # and Account # entered.
Both Canadian and US Organizations will also have the option to allow Showpass to credit or debit their account to keep financials up to date.
Once this information has been saved in our system, you are all set and will see a payout generated on the Monday following your event’s conclusion and deposited the next day.
Please note: Depending on your financial institution, your payout may not be visible on the account for 2-3 business days.
In the event of a statutory holiday on the Monday, payouts will be generated the following day.
If you do not see the payout on the account after the aforementioned dates, please reach out to firstname.lastname@example.org.