1. Showpass
  2. Attending an Event
  3. My Tickets

Accessing your Tickets

Showpass Support
Updated

Made your ticket purchase for an event? Here's how you can access those tickets! 

Accessing Tickets through the Showpass Site

If you have a Showpass account, or registered an account at checkout follow these steps to access your tickets!

  • Go to the Showpass login page and log in to your account if you haven't already.
  • From the dropdown menu in the top right hand corner, select 'Orders'.
 
 
 
 

Viewing Your Ticket Purchases

All of your current ticket purchases will be displayed. From here, you can:

  1. Click on 'View Order' next to the ticket purchase you want to access.




  2. On the next screen, you will see the QR codes for each ticket in your order.
  3. There are two buttons you can select in order to 'Download Tickets' to save the PDF attachment.

 

 
From this page, you can also download your receipt, contact the organizer, transfer your tickets to a friend, or resend the confirmation email to yourself.
 
If you do not see your purchase in your Showpass account, you may have used Guest Checkout which means you will need to Connect Your Purchase to your account before they will appear.

Accessing Tickets via Email 

If you purchased tickets using your Showpass Account OR through Guest Checkout, they’ll be sent to your email as a PDF attachment. To access your tickets:

  1. Open your email app or log in to your email account through your browser.
  2. Search for an email from Showpass with the subject line containing “Order Confirmation.”
  3. Open the email and scroll down to locate the PDF attachment.
  4. Download and open the attachment to view your tickets.

Note: You don't need to print your tickets – they can be scanned directly from your phone!

 

Troubleshooting Downloads

If you're having trouble downloading the PDF to your device, please consider the following tips to help resolve the issue:

  • Browser Settings: Your browser settings may be blocking downloads or may require confirmation before allowing them.
  • Pop-up Blockers: If you have an active pop-up blocker, it might prevent the download prompt from appearing.
  • Internet Connection: A slow or unstable internet connection can interrupt the download process.
  • Insufficient Storage: Make sure you have enough storage space on your device to save the downloaded file.
  • File Type Restrictions: Some devices may restrict downloading certain file types, including PDFs.
 

How to Print Your Ticket PDF

If you have your mobile device with you, you don’t need to print! You can simply use your digital tickets for entry! However, if you prefer a printed version, follow these simple steps:

  1. Open the PDF:

    • Locate the downloaded ticket PDF on your device and double-click to open it. Use a dedicated PDF reader for the best experience.

  2. Prepare to Print:

    • Click the print icon or go to File > Print in the PDF reader.

  3. Check Printer Connection:

    • Ensure your printer is connected and turned on. Select the correct printer in the print dialog box.

  4. Adjust Print Settings:

    • Set the paper size (usually A4 or Letter) and orientation (portrait or landscape) to match the PDF layout.
    • Make sure the option for Print in Color is selected if your ticket has color-coded sections.

  5. Preview the Print:

    • Use the print preview option to see how your ticket will look on paper. This helps you confirm that everything is correctly aligned.

  6. Print the Ticket:

    • Click Print to start printing your ticket.

  7. Keep a Digital Copy:

    • Always have a digital version on your phone for easy access at the event, even if you printed your ticket.