Adding Benefits to Memberships

This guide shows you how to add scan access, ticket bundles, and discounts to your membership products in Showpass.

How benefits work

Benefits can be added to an entire membership group or to specific levels within it. This lets you control who gets what — for example, giving only VIP members access to certain events.

• Group-level benefits apply to all levels in the group.
• Level-specific benefits apply only to the tier you assign them to.

💡 Tip: If all members should get the same perks, add benefits at the group level to save time.

Benefit types

• Daily scan access: Allow one entry per day with a scan.
• Event scan access: Allow access to specific events (once or unlimited).
• Discounts: Offer member-only pricing for tickets.
• Issue tickets: Automatically send tickets as part of membership.

Daily scan access

Allows set numbers of scans per day at eligible events. Great for attractions and daily-use venues.

• Go to your membership group or level.
• Click Add benefit.
• Select Daily Scan Access as the benefit type.
• Scan limit: Set to 1 for single entry, or higher for flexibility. Selected Unlimited Scanning to allow for unlimited scans. 
  
  

ℹ️ Reset schedule: Daily scan access relies on the business schedule set on an organization level.

• Navigate to Organization info in your Showpass dashboard
• Click Business schedule.
• Set your operational daily hours (and any exceptions) for accurate reset logic.

⚠️ Reminder: Without a defined schedule, resets occur on an hourly basis.

Event scan access

Let members check in to specific events with their pass. Works great for season ticket holders or VIP series access.

• Go to your membership group or level.
• Click Add benefit.
• Select Event Scan Access as the benefit type.

• Select specific events to attach.
• Define ticket types allowed (e.g., GA, VIP, etc.).
• Set a scan limit per event (1, 2, unlimited).

The event’s ticket type inventory will not be affected at the time of membership purchase. Instead, the ticket type will have a counted inventory when the membership holder scans into the event.

⚠️ Not supported: Event scan access cannot be used with assigned seating events.

Example scenario: scan access with shared inventory

⚠️ Important notes

• The same ticket type can be sold to the public and used for memberships
• All ticket types share the same inventory cap (e.g., 100 total spots)
• This includes:
  • Purchased tickets (e.g., GA, VIP, All-Access Lounge)
  • Scanned membership benefits
• Membership access does not guarantee entry if the cap has already been reached

💡 Tip: Be sure to communicate clearly to members that access is limited and not guaranteed.

Discount benefits

Apply a fixed or percentage discount to tickets automatically at checkout when the ticket buyer is a member.

• Go to your membership group or level.
• Click Add benefit.
• Select Discount as the benefit type.

Fill in the following details:

• Discount code: Choose or generate a discount for the membership
• Type: Percentage (e.g., 25%) or fixed amount (e.g., $10 off)
• Limits: Apply redemption limits per event or per user

💡 Tip: You can assign different discounts for each level if needed.

Issue tickets

• Go to your membership group.
• Click Add benefit.
• Select Issue Tickets as the benefit type.
• Choose either:
  • General admission – No seats required
  • Assigned seating – Choose specific seats for members

• Click Next to save General Admission benefit.

For assigned seating:

• Choose the venue map from the dropdown menu.
  
  
  
  

• Click Next.
• Select seat assignments for each level, or create a level if you haven't already.
• These will be the seats members receive for all included events.

• Click Next to finalize seat assignments.
  
  

Creating ticket batches

• Click Ticket manager inside the membership group. 
• Click Create ticket batch. 
  
  
• Name your batch (e.g., 2025 Season Home Games)
• Select all applicable events
  • For assigned seating, events must not have sales yet
    
    
    
    
• Select:
  • Pre-paid tickets – Sent automatically.
    
    
    
    
  • Hold link tickets – Let members pay for the basket. Set the ticket price here.
    
    
    
    
• Choose the time to send and customize your message to ticket buyers.
  
  

⚠️ Important reminders

• You can start selling memberships before creating a ticket batch.
• Members will receive tickets as soon as the batch is sent.
• New members (who buy after the batch) will automatically get tickets when they purchase.
• For assigned seating, you cannot batch tickets for events that already have sales — seat conflicts can’t be resolved after the fact.
• For GA events, ticket batches can be added at either the group or level.

Managing ticket batches

Next steps

Once benefits are configured, you can test the membership flow or proceed to ticket distribution and scanning setup:

• Managing season renewals
• Scanning memberships

💬 Need help? Contact us by submitting a Request Form to our support team.