Building Memberships

This guide walks you through how to create and configure membership groups and levels in Showpass.

Step 1: Create a membership group

The group defines the overall structure of your membership product. All pricing tiers (levels) and shared benefits are built inside this group.

• Navigate to the Memberships section of your dashboard.
  
  
  
  
  
• Click Create membership.
  
  
  

You're now creating the membership group. 

• Enter a name for your membership.
• Select a renewal frequency (seasonal or yearly).
• Choose your visibility setting:
  • Public: anyone can purchase.
  • Sellers only: only seller accounts can issue it.
  • Hidden: not visible unless directly linked.
• Set an expiry date if applicable.
• Upload an image and add a membership description.
• Click Save to create your membership group in draft.

💡 Tip: All benefits added at the group level will apply to every level inside it.

Step 2: Create membership levels

Levels define different pricing tiers and access rules within your membership group. You can create as many as you need.

• In your draft membership group, click Manage levels.
• Click New level.

• Fill in:
  • Name: e.g., General, VIP, Youth.
  • Description: what benefits this level includes or other information about the membership.
  • Price: the cost to purchase this level.
  • Inventory: how many are available.
  • Purchase limits: how many can be purchased per ticket buyer.
  • Visibility: public, sellers only, or hidden.
• Click Save when finished

⚠️ Important: You must save your membership group before adding levels.

Example use cases

Next steps

Once your group and levels are saved, you can begin adding benefits, configuring scan rules, and creating ticket batches.

• Adding benefits to memberships
• Managing season renewals

💬 Need help? Contact us by submitting a Request Form to our support team.