This guide walks you through how to create and configure membership groups and levels in Showpass.
Step 1: Create a membership group
The group defines the overall structure of your membership product. All pricing tiers (levels) and shared benefits are built inside this group.
- Navigate to the Memberships section of your dashboard.
- Click Create membership.
You're now creating the membership group.
- Enter a name for your membership.
- Select a renewal frequency (seasonal or yearly).
- Choose your visibility setting:
- Public: anyone can purchase.
- Sellers only: only seller accounts can issue it.
- Hidden: not visible unless directly linked.
- Set an expiry date if applicable.
- Upload an image and add a membership description.
- Click Save to create your membership group in draft.
💡 Tip: All benefits added at the group level will apply to every level inside it.
Step 2: Create membership levels
Levels define different pricing tiers and access rules within your membership group. You can create as many as you need.
- In your draft membership group, click Manage levels.
- Click New level.
- Fill in:
- Name: e.g., General, VIP, Youth.
- Description: what benefits this level includes or other information about the membership.
- Price: the cost to purchase this level.
- Inventory: how many are available.
- Purchase limits: how many can be purchased per ticket buyer.
- Visibility: public, sellers only, or hidden.
- Click Save when finished
⚠️ Important: You must save your membership group before adding levels.
Example use cases
Art museum
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Hockey season pass
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Next steps
Once your group and levels are saved, you can begin adding benefits, configuring scan rules, and creating ticket batches.
- Adding benefits to memberships
- Managing season renewals
💬 Need help? Contact us by submitting a Request Form to our support team.