Building Memberships

This guide walks you through how to create and configure membership groups and levels in Showpass.


Step 1: Create a membership group

The group defines the overall structure of your membership product. All pricing tiers (levels) and shared benefits are built inside this group.

  • Navigate to the Memberships section of your dashboard.

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  • Click Create membership.

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You're now creating the membership group. 

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  • Enter a name for your membership.
  • Select a renewal frequency (seasonal or yearly).
  • Choose your visibility setting:
    • Public: anyone can purchase.
    • Sellers only: only seller accounts can issue it.
    • Hidden: not visible unless directly linked.
  • Set an expiry date if applicable.
  • Upload an image and add a membership description.
  • Click Save to create your membership group in draft.

💡 Tip: All benefits added at the group level will apply to every level inside it.


Step 2: Create membership levels

Levels define different pricing tiers and access rules within your membership group. You can create as many as you need.

  • In your draft membership group, click Manage levels.
  • Click New level.

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  • Fill in:
    • Name: e.g., General, VIP, Youth.
    • Description: what benefits this level includes or other information about the membership.
    • Price: the cost to purchase this level.
    • Inventory: how many are available.
    • Purchase limits: how many can be purchased per ticket buyer.
    • Visibility: public, sellers only, or hidden.
  • Click Save when finished

⚠️ Important: You must save your membership group before adding levels.


Example use cases

Art museum

  • General: $50/year – general admission
  • Enthusiast: $100/year – includes store discounts
  • VIP: $200/year – includes all benefits + previews

Hockey season pass

  • Youth: $150/season – ages 12 & under
  • Adult: $250/season – ages 13–64
  • Senior: $200/season – ages 65+

Next steps

Once your group and levels are saved, you can begin adding benefits, configuring scan rules, and creating ticket batches.

  • Adding benefits to memberships
  • Managing season renewals

💬 Need help? Contact us by submitting a Request Form to our support team.