Organizer guide: How to cancel the Advanced Analytics Dashboard add-on
If you no longer need access to the Advanced Analytics Dashboard, you can cancel this add-on at any time. Once removed, charges for the add-on will stop, and access to advanced data tools will be revoked immediately.
In this article, you will learn how to:
- Cancel the add-on from a confirmation or trial email
- Remove the add-on from your Dashboard settings
- Understand what happens after cancellation
Cancel via confirmation or trial email
When you first activated the Advanced Analytics Dashboard (including the Free Trial), you received a confirmation email. This email also includes a direct link to the Plans & Pricing page.
To cancel:
- Open the confirmation or update email you received about the add-on.
- Scroll to the bottom and click the link to the Plans & Pricing page.
- Follow the steps under "Remove Add-on" (outlined below).
Cancel from the Plans & Pricing page
If you no longer have the confirmation email, you can cancel directly from the Dashboard:
- Log into your Showpass Dashboard.
- Navigate to the Plans & Pricing section from the left-hand menu.
- Find the Advanced Analytics Dashboard card under your active add-ons.
- Click the three-dot menu (More menu) on the card and select Remove Add-on.
- Review the confirmation modal and click Remove to finalize.
After cancellation
- You will lose access to the Advanced Analytics Dashboard immediately after removal.
- Charges will stop from that point forward; no fees will be deducted from future event payouts.
FAQs
Can I re-enable the add-on later?
Yes. You can return to the Plans & Pricing page at any time to re-activate the Advanced Analytics Dashboard.
Will my historical data still be saved?
Yes. Your historical analytics data will be preserved, but you won’t have access to it unless the add-on is reactivated.
Does this apply to other paid add-ons?
No. These instructions are specific to the Advanced Analytics Dashboard. Other add-ons may have different cancellation processes.
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