In this article, you will learn how to:
- Get Started
- Navigating between tickets, product, membership and other tabs.
- Navigation between Sell, Transactions, Hold and Setting pages
- Adding items to your cart
- Removing items from your cart
- Cart timer
- Marking tickets as checked-in
- Apply a customer to the transaction
- Delivery methods
- Apply payment and processing the sale
Introduction:
The Showpass Box Office makes it easy to sell and operate your events in person, over the phone or onsite, using a windows laptop or a tablet. This guide will help you get started, understand key features, and solve common issues, so you can run your event smoothly
1) Getting Started
Start Selling: To begin selling Tickets, Products, Memberships, or other items like Gift Cards through the Box Office, go to the main menu, select Box Office, and click on Sell Tickets.
2) Tab Navigation:
Tab Switching: Use the tabs to easily switch between selling Tickets, Products, Memberships, or Other items, such as gift cards. Use the search function to find what you need quickly or narrow down your search using the date filter.
Tip: When searching for a specific item, make sure you're on the corresponding tab (e.g., Tickets, Products, Memberships, Other) for results.
3) Section navigation:
The Section navigation bar provides fast access to essential functions like Sell, Transactions, Holds, and Settings, all without leaving the Box Office page.
4) Add Items to Cart
Select the Event:
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- Click the View Event button on the event for which you want to sell tickets.
- A modal will appear, allowing you to choose the ticket type and specify the quantity to add to your cart.
- Note: The maximum quantity is determined during event creation and may differ from the public purchase limit. It can be adjust at anytime by going to the event creation.
- Tip: This process is identical when selling Products or Memberships.
Assigned Seating Events:
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- For events with assigned seating, a full-screen modal will open, displaying the seating map. Select the desired seats directly from the map to apply them to your cart.
Password-Protected Events and Ticket Types:
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- If the event or specific ticket type is password-protected, enter the correct password when prompted to proceed.
- Tip: You can view the Password that is set from the event creation.
Add to Cart:
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- Click Add to Cart to finalize the selection, adding the items to your cart, ready for purchase.
5) Removing Items from the Cart
To remove items from your cart, you have three options:
- Edit Item Quantity:
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- Click Edit on the item and adjust the quantity as needed.
- Remove an Item Group:
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- Click the red X button next to the item group to remove it entirely from your cart.
- Empty the Entire Cart:
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- Click the Trash icon in the top right corner to clear all items from the cart.
6) Cart Timer
- The cart timer ensures that items aren’t held indefinitely, keeping inventory available for other customers.
- A 10-minute countdown begins as soon as an item is added to the cart.
- When the timer reaches 1:59 minutes, a More Time button will appear, allowing you to extend the timer.
- You can extend the timer as many times as needed.
- If the timer expires, the cart will be automatically emptied and the inventory will be returned.
7) Marking Tickets as Checked-In
- If applicable, you can mark tickets as checked-in at the time of purchase.
- This feature is especially useful for on-site ticket sales when customers are entering the venue immediately.
- Tip: The Force Auto Check-In option can also be enabled at the ticket type level in advanced settings for automatic check-ins.
8) Customer Information
- Add a customer to the transaction. Click the Customer Info button, which can be done either before or after adding items to the cart.
- A modal will open, allowing you to create a new customer or search for an existing one.
New Customer:
- Enter the customer's details, such as Name, Phone and Email address and press the Add customer button.
Existing Customer:
- Click the Existing Customer tab and search for the customer using their email address or name.
- Tip: You can click View Info to see the customer’s details, including personal information, notes, holds, and any ticket/account credits that can be applied to the purchase.
9) Continue to Checkout
- After adding all desired tickets, products, and memberships to your cart, take a moment to review your selections.
- Once you're ready to proceed, click the "Continue" button to start the checkout process.
Delivery Method
Print:
- Web: Downloads the ticket(s) to your computer for local printing.
- Desktop App: Sends the ticket(s) to a ticket printer, such as Star Micronics.
Email: Delivers the tickets directly to the buyer's email address provided during checkout. (Optional: You can include a custom message when selecting email delivery.)
Will Call: If enabled, tickets are collected in person at the venue. You can view Will Call purchases in the Will Call report.
Receipt Delivery
Print:
- Web: Downloads the receipt to your computer for local printing.
- Desktop App: Sends the receipt to a ticket printer, such as Star Micronics.
Email: Sends the receipt directly to the buyer's email address provided during checkout.
None: No receipt will be printed or emailed.
Purchaser Note:
- Add a Purchase Note for your bookkeeping needs.
- Notes are not visible to the customer and can be accessed through the invoice.
10) Payment and processing a sale
Cash:
If Cash is selected as the payment method, a list of preset denominations will be displayed for quick selection. This represents the amount given by the customer. You can also enter a custom amount if needed. Once a denomination is selected, the Change Due will be calculated and shown.
After making all selections, click the Process Transaction button to complete the transaction. The seller will then be redirected to the ticket selection screen to begin the next sale.
Note:
- No payment processing fees apply, but Showpass fees may be incurred.
- The Event Organizer is responsible for handling cash.
Card Payment
To process a card payment on the Showpass Website or Web App, a Square Terminal must be connected. When the seller selects "Card" as the payment method and clicks "Process Transaction," a modal will appear saying "Awaiting customer payment." The Square Terminal will prompt the customer to either tap or insert their credit card.
Once the payment is received, the modal will close, and the tickets will either be printed or emailed. The seller will then be redirected to the ticket selection screen to begin the next sale.
Note:
- If the Square Terminal isn’t connected, the customer must provide their credit card information to be entered manually.
- If the Square Terminal is connected, the credit card must be present for payment processing.
Complimentary:
Selecting the Complimentary payment method will make the entire cart free of charge. Once completed the seller will then be redirected to the ticket selection screen to begin the next sale.
- This option is available only to users with Advanced Box Office employee permissions.
Include in Stats: If you uncheck this option, the tickets will be set to complimentary automatically.
Other: For payments such as electronic funds or cheques, choose the "Other" payment type. Once completed the seller will then be redirected to the ticket selection screen to begin the next sale.