Organizer guide: Using the Box Office to sell tickets, products, and memberships
The Showpass Box Office allows you to manage in-person, phone, or on-site sales using a Windows laptop or tablet. This guide covers navigation, adding items to the cart, customer management, and completing transactions smoothly.
In this guide, you will learn how to:
- Navigate ticket, product, membership, and other sales tabs
- Switch between Sell, Transactions, Holds, and Settings
- Add and remove items from the cart
- Understand the cart timer
- Mark tickets as checked in
- Apply a ticket buyer to a transaction
- Select delivery methods
- Process a sale with various payment types
1. Getting started
To start selling, navigate to the Box Office from the main menu and click Sell Tickets.
2. Navigating tabs
- Use the top tabs to switch between Tickets, Products, Memberships, and Other (e.g., Gift Cards).
- Use the search bar or date filter to locate items.
Tip: Make sure you're on the correct tab for the item you're searching for.
3. Section navigation
- Use the left-hand navigation to move between Sell, Transactions, Holds, and Settings without leaving the Box Office page.
4. Adding items to the cart
- Select View Event for the relevant event.
- Choose the desired ticket type and quantity. For assigned seating events, select seats from the map.
- Enter passwords if prompted (for password-protected events or tickets).
- Click Add to Cart.
5. Removing items from the cart
- Click Edit to adjust quantities.
- Click the red X to remove a group.
- Click the Trash icon in the top-right to clear the entire cart.
6. Cart timer
- A 10-minute countdown begins when items are added to the cart.
- At 1:59, click More Time to extend the timer.
- If the timer expires, the cart will be emptied.
7. Marking tickets as checked in
- Check the box during checkout to mark tickets as used immediately.
- Tip: Use “Force Auto Check-In” at the ticket type level for automatic check-in on purchase.
8. Adding a ticket buyer
- Click Customer Info to add a buyer before or after items are in the cart.
- Search for an existing buyer or add a new one with name, phone, and email.
- Click View Info to access any notes, holds, or available credits.
9. Proceed to checkout
- Review the cart, then click Continue.
Delivery methods
- Print: Download to your device or send to a printer.
- Email: Send tickets with an optional custom message.
- Will Call: Tickets are picked up on site and can be tracked in the Will Call report.
Receipt delivery options
- Print: Download or print via connected printer.
- Email: Send to the email entered at checkout.
- None: No receipt will be sent.
Purchase Note: Add internal notes for record-keeping. These are not visible to the buyer.
10. Payment and processing the sale
Cash
- Select from preset denominations or enter a custom amount.
- Change due will be calculated automatically.
- Note: Event organizers are responsible for handling cash.
Card (via Square)
- Requires a connected Square Terminal for in-person sales.
- The buyer taps/inserts the card when prompted.
- If Square is not connected, cards must be entered manually.
Complimentary
- Makes the transaction free of charge.
- Only available to users with Advanced Box Office permissions.
- Uncheck Include in Stats to exclude the sale from reports.
Other
- For non-standard payments such as e-transfers or cheques.
Once the payment method is selected, click Process Transaction to complete the sale. You will be returned to the Sell screen to begin the next transaction.
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