Organizer guide: How to create and customize a Group Sale
Group Sales let you create a custom webpage where sponsors or VIP clients can purchase, claim, or reserve inventory. This includes tickets, memberships, and products at regular price, a discount, or for free. You can customize the page with branding, banners, and descriptions.
Use case example
A racing event wants to reserve premium seats for a major sponsor. The Organizer creates a Group Sale, uploads the sponsor's logo as a banner, and shares the unique link with the brand to distribute among their clients.
Step 1: Put inventory on hold
- Open the Box Office and click Sell.
- Add the desired tickets to the cart.
- Click Continue to proceed to the checkout form.
Step 2: Add ticket buyer information and create the Group Sale
- Create a new buyer profile or select an existing one.
- Click the Group Sale button to generate the Group Sale.
- You'll see a success message and be returned to the ticket selection screen.
Step 3: Customize the Group Sale
- Go to the Holds tab from the Box Office navigation bar at the bottom of the screen.
- Find your newly created Group Sale (look for the Group Sale badge).
- Click the hold card to expand its options.
- Select Customize hold link to open the customization modal.
Step 4: Set limits, add branding, and write a description
- Set purchase limits: Define minimum and maximum limits per buyer (e.g., limit to 3 total items from a mix of tickets, memberships, or products).
- Add a banner: Upload an image for sponsor or event branding (optional).
- Write a description: Add a personalized message for attendees (e.g., thank you note, instructions, or event tips).
- Click Save. Wait for the success message to confirm your changes.
Step 5: Share the Group Sale link
- On the Holds page, click the copy icon next to the Group Sale.
- Share the URL with sponsors, clients, or selected guests.
Step 6: Group Sale landing page
When someone opens the link, they'll land on a branded page with only the inventory associated with that Group Sale. All branding, descriptions, and limits will be visible.
Limitations
- Once created, you cannot edit the inventory within a Group Sale.
- Minimum purchase limits do not apply to assigned seating ticket types.
Troubleshooting & FAQs
Can I add more items to a Group Sale later?
No. You cannot modify the inventory after the Group Sale is created. You would need to create a new Group Sale with the updated selection.
Do limits apply to assigned seating tickets?
No. Minimum purchase limits currently do not work with assigned seating.
Can I create Group Sales for different clients at the same time?
Yes. You can create multiple Group Sales, each with unique inventory, branding, and links.
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