Organizer guide: How to configure Box Office settings including Square and Auto Check-in
This guide explains how to access your Box Office settings and configure optional features like Square payment integration and Auto Check-in for ticket purchases.
1. Accessing Box Office settings
- From the Box Office, click the Settings button located at the bottom right corner of your screen.
2. Square integration
To accept in-person payments through Square:
- In the settings panel, look for the Square Integration section.
- Click the prompt to connect your Square account to Showpass.
- Follow the login and authorization steps provided by Square to complete the integration.
Note: This allows you to process credit card payments using Square's hardware or virtual terminal through the Box Office.
3. Enabling Auto Check-in
When Auto Check-in is enabled, tickets are automatically marked as "checked in" immediately after purchase. This is useful for on-the-spot sales or events where scanning is not required.
- In the settings panel, locate the Auto Check-in toggle.
- Click to enable or disable Auto Check-in based on your event needs.
Troubleshooting & FAQs
Can I enable Square without a Square account?
No. You must have an active Square account and be logged in to complete the integration.
Why is Auto Check-in not working?
Ensure the toggle is enabled and you're selling tickets through the Box Office, not another interface.
Can I use other payment processors besides Square?
Currently, Square is the only supported in-person payment processor within Box Office settings.
Can Auto Check-in be turned on for some ticket types but not others?
Auto Check-in applies to all tickets processed via Box Office when enabled. It is not configurable per ticket type unless configured on the Advanced Ticket Type settings.
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