1. Showpass
  2. Hosting an Event
  3. Box Office

Box Office Access Pin

Showpass Support
Updated
 
In this article, you will learn how to:
  1. Generate an Access Pin
  2. Create and manage an Access Pin
  3. Use the Access Pin

Introduction

The Access Pin feature allows box office managers to override logged-in staff members with lower permission access, enabling them to perform actions like refunds and more all without logging out the current user. This improves efficiency during busy times, eliminating the need for managers to log out and log back in or use a dedicated customer support station.
Setting Permissions for Access Pin
  • Ensure you have the necessary employee permissions to use the Access Pin.
  • These permissions can be set by an administrator in the employee permissions settings.
 

1) Generate Access Pin:

  • In the main menu, select Account, then choose Access Pin.
  • Click on Generate Pin.
  • A unique 4-digit access pin will be generated for use within the Box Office.
  • The Access Pin is unique to each user.
  • Note: You cannot create your own pin at this time.
Screenshot 2024-05-28 at 3.53.53 PM.png

 

2) Regenerate Pin:

  • You can regenerate a pin at any time.
  • This will invalidate the previous code.
 
 

3) Deactivate Pin:

  • You can deactivate a pin at any time by selecting the green active button and choosing "Deactivate".
  • This will invalidate the previous code.
 
 

4) Using the Access Pin

  • On the Sell tab, select the Access Pin icon.
    Note: Access pin only works on accounts that have a lower permission set.
Screenshot 2024-05-28 at 4.45.34 PM.png

 

5) Enter Access Pin:

  • Enter your unique 4-digit access pin.
Screenshot 2024-05-28 at 4.50.35 PM.png

Successful Pin Entry:
  • If the pin is successful, you will have the necessary permissions to perform restricted actions.
Unsuccessful Pin Entry:
  • If the pin is unsuccessful, you will be rejected, and all permission sets will remain unchanged.
 
 

6) Log Out:

  • To exit Access Pin override, press the Access Pin button again to revert permission sets back.
  • The Access Pin override remains valid until logged out.
By following these steps, you can effectively use the Access Pin feature to manage permissions and perform restricted actions efficiently. For further assistance, please contact our support team.