Organizer guide: How to sell assigned seating in the Box Office
The Showpass Box Office allows you to sell assigned seating tickets with a visual seat map. This is especially useful for managing complex seating layouts in-person or over the phone. This guide walks you through the full process, from seat selection to checkout.
In this article, you will learn how to:
- Select an assigned seating event
- Choose and review seats
- Understand the map legend and icons
- Navigate limitations with seat logic
1. Getting started
- Select an event with assigned seating by clicking View Event.
- This will open a fullscreen seat map where you can begin your selection.
2. Select a seat
- Hover over a seat to see the available ticket type(s) for that seat.
- Click a seat to open a modal where you can select a ticket type.
- Note: If a seat has only one ticket type, it will be added to your cart automatically when selected.
3. Review your selection
- Selected seats will appear in the right-hand column of the screen.
- When you're satisfied, click Continue to return to the main Box Office screen.
- Complete the checkout process as you normally would.
4. Map tools and legend
- Home Icon: Resets the map view to the default zoom and position.
- Legend Icon: Opens a legend showing ticket types, pricing, and any map notes.
- Plus Icon: Zoom in.
- Minus Icon: Zoom out.
5. Limitations
Conditional ticket types
You cannot set conditional logic between ticket types. For example, a child ticket cannot be restricted to only be purchased with an adult ticket.
Leaving seats at the end of a row
You cannot leave a single seat stranded at the end of a row. If you attempt to remove a seat and leave an orphaned seat at the edge, you’ll be prompted to also remove the adjacent seat. This prevents layout inefficiencies and ensures better seat utilization.
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