Lost Disputes

It is advisable for Event Organizers to proactively plan for potential scenarios involving fraudulent transactions, lost disputes, refunds, and revenue loss. We recommend establishing a financial reserve to mitigate the impact of such situations and ensure the smooth operation of events.

What happens if a chargeback is lost?

In the event that the bank rules in favour of the cardholder, the transaction will be refunded and an administrative fee of $15 will be incurred by the organization.

Note: If we are able to reach an understanding after the bank has already ruled in favour of the cardholder, we will send them a Supportive Resolution invoice to cover the refunded amount, and the organization will also be refunded the $15 chargeback administrative fee in this scenario.