Q: What is a disputed charge?
A disputed charge refers to a transaction that is being contested or questioned by the cardholder. The cardholder may believe the transaction is an error, fraud, or unauthorized activity associated with their payment card. Note, sometimes transactions are disputed in error when a cardholder does not recognize a legitimate transaction.
Q: What is a chargeback?
A chargeback is a type of dispute where a credit card transaction is reversed and the funds are returned to the cardholder. Chargebacks can be initiated by the cardholder or by the bank and are typically used to resolve issues such as fraud, merchant errors, or goods/services not being delivered as promised.
We are dedicated to closely monitoring our sales channels for signs of fraudulent activity. These indicators may include:
- A significant increase in the number of transactions within a short time, with a high total value.
- Mismatched cardholder names and other identifiers compared to the information provided in Showpass transactions.
- Transactions involving the rapid and frequent transfer of tickets to other users.
In such cases, our fraud team promptly contacts the cardholder to determine the legitimacy of the transaction and identify any potential fraudulent behaviour or credit card theft.
We advise them to contact their bank and withdraw the dispute. The tickets will remain active, and the responding bank will cancel the chargeback.
Our team will accept the dispute, automatically refund the tickets, and block the fraudulent card user from our platform. The refunded tickets will be returned to inventory for resale. An administrative fee of $15 will be invoiced to the Organizer's account.