Group Sale Distributor guide: How to mass distribute tickets via CSV upload
If you're a distributor needing to send a large volume of tickets, products, or memberships to multiple recipients at once, the Mass Distribute feature in Group Sales is the most efficient method. This tool helps you save time and eliminate repetitive manual transfers.
Prefer a visual walk-through? Watch the tutorial video or follow the steps below.
How to mass distribute tickets
- Navigate to Group Sales from your Showpass Dashboard.
- From the left-hand menu, select Mass Distribute.
- Click the Download Template button to get the CSV format required for upload.
- Open the CSV and complete the fields with the following:
- Email: The recipient's email address
- Quantity: Number of items (tickets/products) to transfer to that email
- Save the completed CSV file.
- Drag and drop the file into the upload area or click to browse and upload it.
- Once uploaded, verify the populated list to ensure all emails and quantities are accurate.
- Click the Transfer button in the bottom-right corner to proceed.
- A confirmation screen with a green checkmark will appear, indicating the successful distribution of items.
Troubleshooting & FAQs
What if my CSV fails to upload?
Ensure your CSV uses the exact required headers and formatting. Email addresses must be valid and quantities must be numerical.
Can I include different ticket types in one upload?
Not currently. All tickets transferred via a single upload must be of the same type and associated with the selected event.
What happens if a ticket recipient already received tickets?
They will still receive the new batch. The Mass Distribute tool does not limit based on prior transfers.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.